Belmond Travel Advisor (Maternity Cover)

Role overview

Belmond is hiring a Travel Advisor for a maternity cover assignment. The position sits within the Central Reservations, Europe office in London and reports to the Contact Centre Leader. The role is focused on delivering memorable, highly personalised guest journeys across the full reservation lifecycle.

This opportunity suits someone who brings a strong service mindset, enjoys storytelling through travel, understands luxury hospitality, and works to consistently high standards. It is a fixed-term role running from July to December 2026.

What you will do

• Coordinate smoothly with on-property operations teams and the Service Excellence team to ensure guest preferences and handovers are communicated clearly.
• Tailor each guest stay around individual needs and capture those details accurately in the relevant systems so they can be actioned by operations teams.
• Learn the different Belmond audience profiles and recommend destinations, products, and experiences that align with each guest.
• Represent and actively sell the full Belmond portfolio, confidently explaining options and converting enquiries into bookings.
• Work to service-level targets, including response times, queue and case handling, and precise case classification in Salesforce Omnichannel.

What you need

• At least 1 to 2 years of experience in a similar position, ideally in luxury travel or hospitality.
• Comfort using MS Office applications.
• Ability to work from instructions and also operate independently when needed.
• Solid understanding of reservation systems and booking tools.
• Strong skills in problem-solving, organisation, and interpersonal communication.

Benefits

• Competitive pay and health insurance coverage.
• Access to complimentary experiences and preferred rates at iconic Belmond destinations.
• Wellness programmes.

About Belmond

Belmond was founded with a focus on connecting discerning travellers to exceptional properties, locations, and journeys. Over more than 45 years, the company has grown from the acquisition of Hotel Cipriani in Venice in 1976 into a global collection of 46 properties.

Belmond is recognised as a pioneer of slow travel and has operated the Venice Simplon-Orient-Express since 1982. As part of the LVMH family, Belmond brings together historic hotels, trains, and river cruises that create distinctive experiences around the world.

Contract details

This is a fixed-term maternity cover role from July to December 2026.

Culture and development

Belmond emphasises kindness, active listening, and meaningful connections with both colleagues and guests. The company also highlights ongoing learning and development, with opportunities to grow alongside experienced professionals in the industry.