Bell Attendant / Porter (all genders)

About Brenners Park-Hotel & Spa

Brenners Park-Hotel & Spa is a legendary luxury hotel set within a lush private park in Baden-Baden, Germany. The historic Villa Stéphanie is home to one of Europe's most renowned and innovative spas. Located in Baden-Baden, a place that perfectly balances work, family life, culture, and sports, the hotel offers an environment where you can seamlessly integrate your life and career. After a comprehensive renovation honoring its historic character, the property now sets new standards in luxury, design, and guest experience. Brenners is part of the Oetker Collection, a prestigious group of grand hotels worldwide.

Role Overview

As a Bell Attendant/Porter, you represent a welcoming face to guests and play a key role in delivering outstanding service. Your friendly and helpful nature ensures guests feel warmly greeted from the moment they arrive. You assist with arrivals and departures, vehicle transport services, and significantly contribute to an exceptional guest experience.

Key Responsibilities

• Properly receive, transport, and store guests' luggage.
• Assist guests during check-in, check-out, and room changes.
• Deliver messages, amenities, flowers, luggage, and fulfill other guest requests.
• Maintain cleanliness and order in luggage storage areas and back-of-house zones.
• Support events and VIP arrivals as needed.
• Coordinate closely with Front Office, Concierge, and Housekeeping teams.
• Help with parking services and guest transfers.
• Run minor errands for guests and hotel functions.

Candidate Profile

• Enjoy physical activity with a hands-on approach.
• Strong customer service and hospitality focus.
• Polite and professional demeanor with international guests.
• Possess a valid Class B driver's license.
• Good command of German; English skills are advantageous.
• Resilient, organized, discreet, and trustworthy.
• Willingness to work weekends, public holidays, and shifts as required.

Benefits and Perks

• Permanent employment contract.
• Performance-related bonus up to 10% of annual gross salary.
• Agreed-upon pay plus holiday and Christmas bonuses.
• Flexible working hours tailored to individual needs.
• Subsidized selected services.
• Complimentary training at a premium fitness center.
• Free or discounted treatments at the "Villa Stéphanie" spa.
• Leadership development via personalized training and mentorship programs.
• One free meal during working hours at the hotel bistro.
• 30% employee discount at Fritz & Felix Restaurant & Bar.
• Uniforms provided and cleaned for operational staff.
• Staff accommodation or housing support.
• Discounted parking permits and Jobrad bicycle leasing.
• Assistance with company pension plans through salary conversion.
• Financial support for trainings and further education.
• Multiple internal career advancement opportunities within Oetker Collection and the Selection of German Luxury Hotels (SDL).
• International cross-training and cooperation within Oetker Collection and SDL.
• Family and friends rates in SDL and Fair Job Hotels network.
• Strong team culture with regular celebrations including family-friendly events.
• Fair employment commitment as a member of Fair Job Hotels.
• Complimentary tickets to arts and cultural venues like Museum Frieder Burda.
• Discounts and benefits with selected partners.

Additional Information

Brenners Park-Hotel & Spa represents a unique chapter in luxury hospitality history. The hotel seeks passionate individuals committed to excellence and eager to be part of a welcoming, high-end hospitality family. Applicants should include salary expectations and earliest possible start date in their applications.