Behavioural Health Coach

About Amwell

Amwell is focused on improving healthcare through a blend of technology, clinical expertise, and patient-centered innovation. The company builds digital care solutions that help healthcare organizations expand access to convenient, affordable, and effective care across urgent, acute, specialty, behavioral health, and chronic condition programs.

With nearly twenty years of experience serving major healthcare organizations in the U.S. and around the world, Amwell aims to make care delivery more accessible, efficient, equitable, and easier to navigate.

Role Summary

In this part-time Behavioural Health Coach position, you will support people using online mental health and wellbeing programs for concerns such as anxiety, depression, and stress. The role involves providing encouraging written feedback, helping users stay engaged, and contributing to the success of users participating in SilverCloud programs.

This is a part-time onsite role based in Dublin, County Dublin, Ireland, with an expected schedule of 20 hours per week.

Key Responsibilities

• Bring strong quality and fresh thinking to digital behavioral health coaching.
• Track user participation and help keep users motivated, supported, and engaged while they use online wellbeing programs.
• Prepare weekly written feedback that guides users as they move through their program.
• Watch for signs of concern in user content and escalate issues through the proper channels when needed.
• Show empathy, notice patterns in user tracking data, and help users build realistic, personalized goals.
• Encourage ongoing use of the program tools so users stay connected, avoid dropping off, and gain a deeper understanding of the content.
• Work closely with the clinical supervisor team to respond appropriately to users, support safety, and direct them to the right treatment option.
• Attend monthly one-to-one meetings with your manager or supervisor and participate in monthly group supervision.

Required Qualifications

• You should currently be pursuing, or have already completed, a Master’s degree and/or Doctorate in Psychology, Social Care, Psychotherapy, or Counselling.
• You must be registered with, or actively working toward registration with, a recognized professional body in Ireland.
• A solid understanding of online mental health services is needed.
• Experience in services for children and young people is considered an advantage.
• You need strong written communication, typing, and messaging skills, with the ability to write in a clear and personal tone.
• You should be comfortable using different technology tools and able to adapt quickly as tools and systems evolve.
• Insight, empathy, and compassion are essential, along with the ability to notice details that help users feel supported and understood.
• Good judgment is important; with training and supervision, you must be able to recognize possible risks, know when to consult a supervisor, and stay within the coaching role without providing analysis, counselling, assessment, or therapy.
• Experience with cognitive behavioral models, motivational interviewing, or short-term therapeutic methods is required/preferred as part of the role profile.

Benefits

• 23 days of annual leave, plus an additional birthday day and 4 mental health days.
• Private health insurance through Irish Life.
• Pension coverage.
• Life insurance.
• Income protection.
• Supportive work-life balance, including wellness days and a positive working environment.
• Employee Share Purchase Plan (ESPP).
• Free access to Amwell telehealth services, SilverCloud, and The Clinic by Cleveland Clinic second-opinion program.
• Complimentary subscription to the Calm app.
• Tuition assistance support.

Compensation

This is an hourly, non-exempt position. The typical pay range is €15 to €16 per hour. Final pay depends on factors such as skills, experience, education, role complexity, and other objective considerations. The role may also be eligible for an annual bonus, and long-term or short-term variable compensation may be included depending on the position. The stated pay range can change based on market and business needs and should not be treated as a guarantee of pay or employment.

Additional Information

Amwell promotes a workplace culture built on respect, inclusion, accountability, integrity, innovation, and collaboration. The company emphasizes growth, flexibility, and meaningful work, supported by a virtual-first environment, summer Fridays, and designated mental health days.

Applicants should note that compensation details are subject to change. Any hiring discussions may include additional information about the applicable wage range and related compensation factors.

Privacy Notice

Applicants may be subject to a privacy notice for EU and UK candidates.