Barista | Qatar Duty Free

Role overview

Join a fast-paced food and beverage front-of-house environment at Qatar Duty Free in Doha. The role sits within the customer service family and focuses on preparing beverages, delivering warm guest interactions, and maintaining high standards in a premium airport retail setting.

Qatar Duty Free operates within Hamad International Airport and features a large mix of boutiques, retail outlets, restaurants, and cafés. This position offers the chance to work in a high-volume, quality-driven hospitality setting.

What you will do

• Welcome guests promptly and courteously, build familiarity with regular customers, and respond to their preferences and needs.
• Prepare hot and cold drinks according to set recipes and brand standards.
• Interact with customers in a helpful way and provide product knowledge when required.
• Respond to questions about coffee, tea, blends, preparation methods, and freshness.
• Process orders on the POS system and handle cash or card payments accurately, including giving correct change.
• Create new beverage ideas in line with menu updates and current market trends.
• Complete food safety checklists and follow approved procedures consistently.
• Monitor expiry dates daily to avoid food safety issues.
• Keep the bar, tools, and workstations tidy, clean, and sanitized to ensure smooth operations.
• Raise stock orders based on par levels or business requirements.
• Escalate guest complaints to the on-duty manager so they can be addressed quickly.
• Receive stock and retail goods and rotate items using FIFO practices.
• Support upselling efforts through guest engagement and personal initiative.
• Coordinate with team members and the manager on out-of-stock items during service.
• Check freezer, refrigerator, and heating equipment temperatures to confirm proper operation.

Requirements

• High school qualification is required.
• At least 2 to 3 years of experience in a similar barista position, ideally in a luxury brand, 5-star hotel, or comparable environment.
• Strong English communication skills are necessary.
• Knowledge of tea, including loose-leaf varieties, is expected.
• A portfolio demonstrating coffee art and design ability is required.
• You should be able to create balanced beverages aligned with the latest market trends.
• Arabic language skills will be an advantage.

Additional information

This opportunity is based in Doha, Qatar. It is identified as Ref # 26000049 and belongs to the Customer Service job family. The closing date for applications is 2026-06-15.

The organization highlights a culture of ambition, growth, and international collaboration, with opportunities to develop skills in a premium hospitality environment.

About the employer

The employer is part of a large international aviation and hospitality group with a long history of growth, innovation, and global service delivery. The wider business operates across multiple divisions and emphasizes high standards, customer experience, and continuous improvement.