Band 3 ICT Support Assistant

About the Role

Birmingham and Solihull Mental Health NHS Foundation Trust (BSMHFT) is a leading NHS organization recognized for its innovative solutions in operational areas, being one of the few Global Digital Exemplars in the country. As digital technology becomes crucial in healthcare, maintaining the availability of our services is paramount. Our in-house team of technical specialists, including first and second-line support, field engineers, trainers, application developers, specialist application support, and administrative staff, are responsible for developing, supporting, and maintaining our systems and services.

We are seeking an enthusiastic ICT Support Assistant to join our Service Delivery team for a 6-month fixed-term contract. This role is essential for supporting our equipment refresh project.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff are dedicated to improving mental health wellbeing and meeting the needs of the 70,000 people we serve annually. We offer a variety of mental healthcare services across Birmingham and Solihull, alongside specialized national services. We are also proud of our international reputation for research and innovation, providing medical, nursing, and psychology training.

Our community is culturally diverse, with areas experiencing significant deprivation, leading to increased demand for our services and a need for accessible help for everyone. We are a team of compassionate, inclusive, and committed individuals working collaboratively to deliver excellent care and support our community. If you seek a place to belong and make a tangible difference in people's lives, join our team for a warm welcome.

Responsibilities

• Install end-user hardware and software as part of the ICT systems implementation for the regular refresh program.
• Ensure timely updates to technical and asset documentation utilized by the team.
• Provide support to various ICT teams under supervision.

Requirements

• Proven experience in using and maintaining Microsoft Active Directory.
• Solid knowledge of ICT, including hardware and Microsoft Office packages.
• Excellent communication and organizational skills, with the ability to interact effectively with staff at all levels across the Trust's Corporate and Clinical Services.
• Ability to work under supervision within a team environment.

Additional Information

This is a fixed-term position for 6 months.

Contact Information

For further details or informal visits, please contact:

Name: Bel Welsh

Job title: ICT Admin and Apprentice Manager

Email address: Bel@nhs.net

Telephone number: 0121 301 5111