Backend Customer Support Executive - International Airlines Ticket Booking

Role Overview

Join our team as a Backend Customer Support Executive specializing in international airline ticket bookings. You will be responsible for understanding customer travel needs and ensuring flight bookings at competitive prices, along with providing comprehensive assistance throughout the ticketing process.

Key Responsibilities

• Analyze clients' travel requirements and facilitate flight bookings at optimal prices.
• Generate sales and issue airline tickets efficiently using booking systems.
• Maintain proactive communication and timely follow-ups with customers.
• Handle payment processing and protect confidential information with care.
• Advise customers on travel-related matters, including visa and passport guidelines.
• Issue electronic tickets and update clients promptly on any itinerary changes.
• Resolve customer complaints effectively, ensuring high satisfaction.
• Manage email correspondence and maintain thorough records of interactions.

Qualifications and Requirements

• Willingness to work night shifts from the office location.
• Strong verbal and written communication skills.
• Proficiency in multiple languages, especially English and any regional Indian language such as Telugu, Tamil, or Hindi.
• Excellent customer service aptitude and organizational capabilities.
• Self-motivated with ability to work independently and adapt to flexible schedules including evenings and weekends.

Preferred Experience

• Freshers encouraged to apply; candidates with 1 to 2 years experience in US or UK-based customer support systems are preferred.
• Experience in US voice processes is an advantage.
• Effective team player exhibiting adaptability in dynamic work environments.

Interview Details

Communication preference: Direct interaction with employer. Walk-in interviews are accepted.