Back Office Coordinator

Overview

We are seeking a meticulous Back Office Coordinator to assist in the day-to-day functions of a tour and travel company. This role involves managing bookings, preparing travel-related documents, liaising with vendors, and supporting administrative operations to ensure seamless workflow.

Key Responsibilities

• Draft and organize travel quotations, detailed itineraries, and confirmation of bookings.
• Communicate and collaborate with hotels, airlines, transport services, and other travel-related vendors.
• Handle customer bookings accurately and keep system records up to date.
• Manage invoice processing, follow up on payments, and maintain documentation.
• Support the sales team by addressing customer inquiries and providing travel information.
• Maintain customer databases and keep travel records current.
• Verify the authenticity and accuracy of travel documents such as vouchers and tickets.
• Coordinate with clients concerning their travel schedules, modifications, and confirmations.
• Produce reports related to bookings, sales, and operational activities.
• Ensure timely and effective communication with suppliers and customers.
• Carry out general administrative and back-office support functions.

Qualifications and Requirements

• Graduation in any field.
• Proficient in Microsoft Office applications including Excel, Word, and Outlook.
• Excellent communication and coordination skills.
• Able to work efficiently in a fast-paced environment while juggling multiple responsibilities.
• Basic understanding of domestic and international travel bookings is beneficial.
• Strong attention to detail and organizational capabilities.

Preferred Competencies

• Experience with travel booking platforms and customer relationship management (CRM) software.
• Familiarity with visa processing and travel insurance procedures.
• Customer-oriented mindset with strong problem-solving skills.

Additional Information

• Work schedule: Every day of the year (365 days).
• Industry: Tours & Travel / Tourism / Hospitality sector.
• Salary range: INR 10,000 to 15,000 per month.