B2B Telefonist (m/w/d)

Position Overview

Helfer-Line GmbH in Oberhausen is looking for a telephone-savvy B2B Telefonist (m/w/d) to support lead outreach and appointment setting in the business telecom segment. The role is available immediately, is described as full-time or part-time, and can be performed remotely.

The company operates in the telecommunications market and is seeking someone who can confidently contact business customers by phone, build interest, qualify leads, and secure appointments for the sales team.

Key Responsibilities

• Reach out to companies by phone in both outbound and inbound conversations.
• Briefly assess customer needs and spark initial interest.
• Qualify leads and arrange sales appointments.
• Record call outcomes in the CRM according to the provided process.
• Use training materials and call scripts to become productive quickly.

Candidate Profile

• Previous experience in phone-based work, call centers, or lead generation is preferred.
• Background knowledge in telecommunications or business customer environments is an advantage.
• Strong communication skills, a professional manner, and reliability are important.
• A structured way of working with a clear focus on appointments is required.
• Very good German language skills, spoken and written, are necessary.

Company Culture

At Helfer-Line GmbH, teamwork, accountability, and professional growth are central. The company emphasizes trust over strict control, supports independent work, and aims to provide an environment where employees feel comfortable and can develop further.

The guiding idea is that success grows from enthusiasm for customers, technology, and the team.

Compensation and Benefits

• Fixed salary plus a bonus per appointment, or a fully performance-based model depending on the arrangement.
• Clear scope of work focused on leads, qualification, and appointment setting without direct sales pressure.
• Training, scripts, and coaching are provided.
• Flexible working arrangements with remote work possible.
• Collaboration with an experienced sales team.

Working Conditions

The role is described as 40 hours per week and fixed-term. Start is possible immediately. Work can be done remotely, and the role is based in Oberhausen, North Rhine-Westphalia, Germany.

Application Process

The next step is a short phone interview, followed by a mutual introduction and discussion of the details. Interested candidates are invited to apply directly for the Oberhausen role.