Automotive Dealership Software Onboarding & Adoption Team Lead

About the Company

PBS Systems is a North American business platform provider that has spent nearly 40 years reshaping how dealerships sell and service vehicles. It has grown into the third-largest dealership management system provider in North America, with hundreds of new users joining the platform each month. The organization emphasizes a partnership-based approach with customers and supports career growth aligned with each employee’s strengths and goals.

Role Overview

The Team Lead for v10 Apex Onboarding & Adoption is accountable for guiding the onboarding and adoption function so customers can successfully deploy PBS v10 Apex, move through transitions smoothly, and use the software effectively over the long term. The position blends team leadership, customer support, operational oversight, and process improvement. It also involves coaching specialists, maintaining quality standards, and helping the department deliver consistent training and implementation outcomes.

Key Duties

• Keep a strong working knowledge of PBS v10 Apex, dealership operations, and implementation processes to support both customers and teammates.
• Direct and assist complex training, deployment, and transition work across assigned areas.
• Handle large, high-stakes, or operationally intricate implementation projects.
• Track team workload, performance, and customer engagement while coaching and developing team members for reliable results.
• Work with leadership and cross-functional teams to remove operational barriers and improve customer transition experiences.
• Ensure accountability for implementation quality, adoption outcomes, and consistency across the team.
• Develop and maintain customer relationships by understanding business needs and responding promptly to training requests.
• Provide higher-level support for workflow, operational, and adoption issues that go beyond specialist scope.
• Investigate problems, coordinate internal escalations, and manage queues so requests are resolved appropriately.
• Review enhancement feedback and follow up on items affecting workflows, training, and the customer experience.
• Take part in daily, weekly, and monthly planning and review meetings.
• Lead improvement initiatives based on feedback to strengthen training delivery, deployment methods, standards, and team processes.
• Maintain documentation and encourage best practices in training, deployment, adoption, and operations.
• Promote a collaborative, respectful, and knowledge-sharing team culture.
• Help onboard and develop new team members in assigned functions.
• Complete annual and semi-annual performance evaluations.
• Support hiring activities by interviewing prospective candidates.
• Commit to ongoing learning and cross-training.

Qualifications

• 1 to 2 years of experience with PBS, a dealership, or the automotive industry.
• Prior people-management or leadership experience.
• Strong computer proficiency, especially with Microsoft Office.
• Clear and effective communication skills.
• Strong customer service skills and professional phone manner.
• Solid problem-solving and troubleshooting ability.
• Ability to set priorities and work independently.
• Willingness and ability to travel within Canada and the United States when required.
• High school diploma.

Work Details

This is a full-time, permanent position based in Calgary, Alberta. The role includes one opening.

Compensation and Benefits

• Competitive annual base salary.
• Comprehensive medical and dental coverage.
• Paid time off.
• Ongoing professional development, training, and certification opportunities.
• Clear pathways for career progression.
• Travel opportunities across Canada, the U.S., and the Caribbean.
• Employee recognition programs and performance-based incentives.
• Up to $4,800 per year in product certification bonuses.
• Additional travel incentive bonuses.
• Other performance incentives.
• Referral bonuses.
• Employee discounts through partners such as GM and Dell.

Equal Opportunity and Hiring Process

PBS Systems is an equal opportunity employer and provides accommodations during the hiring process as needed. Candidates selected for interviews will be contacted by email, so applicants should also check junk or spam folders.