Attendant, Public Areas

About One&Only Portonovi

One&Only creates memorable guest experiences through thoughtful anticipation, creativity, precision, empathy, and genuine warmth. The brand focuses on delivering highly personalized stays in an environment that feels refined yet relaxed, with teams that are detail-oriented, welcoming, and committed to going beyond expectations.

Located at the gateway to Boka Bay on Montenegro’s Adriatic coastline, One&Only Portonovi offers a year-round resort setting where scenic beauty, cultural appeal, and leisure experiences come together. The property is known for its Montenegrin hospitality, imaginative service style, and dedication to making every guest interaction feel special.

Role Overview

The Public Areas Attendant is responsible for keeping shared spaces neat, safe, organized, and presentable at all times. The role supports a high standard of cleanliness and service across public-facing areas while also helping guests and maintaining a watchful eye for issues that may affect comfort, safety, or overall operations.

Key Responsibilities

• Maintain all public areas to the resort’s cleanliness and presentation standards, with the aim of consistently surpassing guest expectations.
• Carry out both routine and intensive cleaning of toilets, corridors, trolleys, pantries, and caddies, following sanitation procedures and setup standards.
• Ensure that spaces remain tidy and inspection-ready during everyday operations and scheduled checks.
• Keep pantries properly arranged and orderly, while following safe work methods and correct handling of cleaning chemicals.
• Escalate defects or maintenance concerns to the management team without delay so that they can be resolved quickly.
• Complete assigned daytime and evening cleaning tasks within the required schedule.
• Build cooperative working relationships with team members and colleagues from other departments to support smooth operations.
• Adhere to grooming rules, safeguard the assigned master key, and manage lost-and-found items with care and responsibility.
• Support other tasks when requested by management.

Additional Information

The hotel is growing rapidly, and the organization is actively investing in both the business and its people. Team members are encouraged to bring an open, intuitive, generous, and spontaneous approach to service. The culture centers on creating exceptional guest happiness, memorable moments, and experiences that leave a lasting impression.

Role Context

In public areas, this position combines service awareness with vigilance. The attendant helps keep the environment functional and comfortable by responding to cleanliness issues, assisting with directions or facilities-related needs when required, and contributing to a smooth experience for everyone using the space.