Associate, Domestic Sales Center (QNB3730)

About QNB Group

Founded in 1964 as Qatar’s first locally owned commercial bank, QNB Group has developed into the largest banking group across the Middle East and Africa. Its network now spans more than 31 countries on three continents, supported by a broad portfolio of modern products and services. The organization employs over 28,000 people and serves as many as 20 million customers through 1,000 locations and a 4,300-unit ATM network.

The bank is consistently recognized by major credit rating agencies, including Standard & Poor’s (A), Moody’s (Aa3), and Fitch (A+). It has also received multiple awards from respected international financial publications. In addition, QNB runs an active community support program and sponsors a range of social, educational, and sporting initiatives.

Role Purpose

This position is responsible for promoting Retail Bank products and services to achieve assigned sales targets for a specific line of business. The role also involves cross-selling additional banking products based on customer needs, while delivering prompt, courteous, and high-quality service. A key part of the job is responding to customer questions and encouraging deeper engagement with the Retail Bank.

Key Responsibilities

• Drive sales of Retail Bank products to grow volume, improve profitability, and meet or exceed assigned targets.
• Promote additional Retail Bank services and solutions to support market share growth and revenue objectives.
• Apply KPI standards and established best practices for the Associate, Domestic Sales Center role.
• Work in a cost-conscious manner that improves efficiency, reduces waste, and supports overall productivity.
• Operate strictly within the authority and responsibilities delegated to the role.
• Strengthen the bank’s reputation by providing proactive, customer-focused service that supports superior customer experience.
• Visit customers at their office or residence, when convenient, to present bank products and collect complete documentation without requiring branch visits.
• Handle customer queries within the required turnaround time to maintain satisfaction.
• Share feedback, concerns, and improvement ideas regarding products and services with the Manager or Assistant Manager.
• Develop and sustain strong relationships with key HR and Finance contacts at ministries and private-sector companies on the approved company list.
• Support customers with product-related questions and guide them toward appropriate solutions.
• Maintain service level commitments with internal departments and units to improve processing speed.
• Build effective working relationships across teams to help achieve business goals.
• Provide accurate and timely information to auditors, compliance teams, financial control, and risk teams when needed.
• Ensure application forms are completed correctly and supported by all required documents to avoid errors and delays.
• Serve as the first contact point for new customers by answering questions and explaining Retail Bank products and services.
• Help customers complete forms and applications for services such as account opening, ATM cards, credit cards, and loans.
• Coordinate with operations staff as needed to support smooth and timely service delivery.
• Escalate unresolved customer issues to the Direct Sales Supervisor for support.
• Submit regular reports to the Sales Supervisor on sales calls and ideas for increasing business volume.
• Track service standards within the Retail Bank and suggest creative improvements to service delivery.
• Follow internal service quality standards and comply with audit expectations.
• Keep up-to-date knowledge of QNB Retail products, services, and special promotions, especially those sold through the sales channel.
• Participate in all bank-arranged training sessions and any other training required for effective performance.
• Stay informed about competitor products, pricing, and market activity, and share market intelligence in weekly sales meetings.
• Identify opportunities for personal professional growth and development.

Education and Experience

A university bachelor’s degree is required, preferably in Marketing, Banking, Finance, Accounting, Economics, Business Administration, Information Technology, or another related discipline. No prior work experience is required.

Application Documents

Applicants must be ready to provide a resume/CV, passport, ID card, education certificate, and birth certificate.