Assistant Store Manager - Hype DC Cuba Mall

About Hype DC

Hype DC is a premium sneaker retailer under the Accent Group umbrella, recognized as one of Australia's leading sneaker destinations for nearly 25 years. We specialize in offering a curated, world-class collection of limited and exclusive sneakers. Central to our business are our dedicated people and the strong connection with our customers. We focus on creating a high-performance culture and operational excellence, aiming to provide outstanding customer experiences.

Role Overview

We seek a business leader to join our retail leadership team at the Hype DC store in Cuba Mall, Wellington. As Assistant Store Manager, you will be instrumental in executing the brand’s vision, fostering a high-achieving team culture, delivering memorable customer experiences, and ensuring operational excellence.

Key Responsibilities

• Build and maintain a world-class team while cultivating a vibrant and engaging store atmosphere.
• Manage a multimillion-dollar retail store, driving sales targets and key performance indicators.
• Implement and align store operations with the brand strategy and vision.
• Maintain a customer-centric focus in all business decisions, ensuring consistently memorable experiences.
• Create a supportive, people-first culture by empowering and developing team members.
• Provide coaching, feedback, and guidance to enhance team performance.
• Oversee recruitment, selection, and onboarding of new store personnel.
• Deliver seamless omnichannel shopping experiences, including managing preparation of online orders.
• Ensure visual merchandising standards meet best-in-class levels to promote the brand effectively.
• Maintain a safe and enjoyable environment for both customers and staff.

Candidate Requirements

• Demonstrated teamwork skills with a commitment to excellence across sales, operations, and loss prevention.
• Passionate about delivering outstanding and memorable customer service.
• Experienced coach and motivator capable of inspiring and developing large teams of brand ambassadors.
• Previous retail store management experience in fast-paced environments.
• Highly motivated and proactive, embodying a "Make it Happen" attitude.
• Strategic thinker with a proven track record of identifying business opportunities and driving sales and KPI improvements.
• Proficient in managing staff rostering and controlling labor costs.

Additional Information

Accent Group Limited is dedicated to fostering an inclusive and diverse workplace where all employees can be their authentic selves. We honor and respect the Traditional Owners and custodians of the land including Aboriginal, Torres Strait Islander, and Māori peoples.