Assistant Store Manager - Full Time - Tanger Outlet Ottawa, ON

About the Role

Join Swarovski as an Assistant Store Manager and become a passionate ambassador of our iconic crystal brand. You will play a key role in delivering exceptional customer experiences and inspiring customers around our luxurious fashion and jewelry lines. This position calls for leadership, enthusiasm, and commitment to team growth and brand excellence.

Responsibilities

• Consistently exceed in customer service during every interaction.
• Develop and maintain a loyal customer base, attracting both existing and new clients.
• Lead by example, fostering a motivated and engaged team environment.
• Assist in recruiting, coaching, and motivating staff to achieve business goals.
• Support execution of monthly sales and service targets and plans.
• Facilitate onboarding and training of new team members within the store.

Qualifications and Experience

• 1 to 2 years of experience in a multicultural retail environment.
• Background in luxury retail sectors such as fashion, cosmetics, or lifestyle brands.
• Proven leadership and coaching capabilities.
• Comfortable with digital tools and a demonstrated growth mindset.
• Personable with the ability to build trustworthy relationships easily.

Employee Benefits

• Discounts on Swarovski products.
• Access to an Employee Assistance Program.
• Leave available for volunteering activities.
• Opportunities for professional development and continued learning.

About Swarovski

Swarovski, established in Austria in 1895, crafts premium quality crystal products recognized worldwide. Operating with approximately 2,400 stores and 6,700 sales points across 140 countries, Swarovski is a global symbol of elegance. The company emphasizes sustainable practices, diversity, inclusion, and philanthropic initiatives through the Swarovski Foundation. It fosters an inclusive work environment valuing individuality and equal opportunity for all employees.

Equality and Accessibility

Swarovski is an equal opportunity employer committed to full inclusion, supporting persons with disabilities through accommodations as required, pursuant to Canadian human rights and accessibility legislation. Applicants requiring alternative formats or accommodations during the recruitment process are encouraged to contact the HR department.