Assistant Store Leader (People) - La Cantera

About the Role

SKIMS, a pioneering brand in underwear, loungewear, and shapewear, is searching for an Assistant Store Leader focused on People & Culture to join their La Cantera retail location in San Antonio, TX. This full-time onsite position offers $32.00 per hour and involves partnering directly with the Store Leader to maintain seamless store operations, achieve business targets, and consistently deliver excellent customer service.

Key Responsibilities

• Build and nurture a motivated, engaged team with a strong customer service orientation, coaching team members to bring enthusiasm and intention to every customer interaction.
• Manage all recruitment efforts including outreach, interviewing, hiring, and fostering a diverse pool of candidates aligned with SKIMS' values.
• Anticipate staffing requirements proactively and maintain a pipeline of qualified candidates through networking and community engagement.
• Link recruitment and staffing plans to store KPIs and customer satisfaction outcomes, driving results through effective people management.
• Oversee onboarding processes ensuring new hires receive support and clear guidance for success.
• Handle staff scheduling and labor allocation to meet operational demands while upholding SKIMS’ service standards.
• Identify training opportunities, provide real-time coaching, and develop learning plans to support individual growth and career advancement.
• Administer performance management routines promoting a culture of transparent expectations, feedback, and constructive coaching.
• Manage employee relations with professionalism, confidentiality, and fairness to maintain a positive work environment.
• Spot and nurture leadership potential within the team, supporting succession planning and individual growth.
• Implement engagement initiatives that celebrate achievements, honor individuality, and strengthen team cohesion.
• Ensure adherence to SKIMS policies, procedures, and relevant labor laws, upholding integrity and consistency.
• Collaborate with store leadership and corporate People & Culture teams to enhance hiring strategies, onboarding, and learning resources.
• Exemplify inclusivity and emotional intelligence in all exchanges, fostering a culture that respects diverse perspectives and experiences.

Qualifications

• 2 to 4 years of experience in a leadership role with strong focus on people management.
• Deep understanding of recruitment, onboarding, performance management, and employee relations practices.
• Proven success in building diverse talent pipelines through proactive networking and outreach.
• Experience managing sensitive employee relations with discretion and empathy.
• Comprehensive knowledge of customer service principles and connection between leadership and business results.
• Familiarity with employment laws and regulations to ensure compliance and reduce legal risk.
• Strong leadership skills with ability to motivate and coach teams to meet business goals.
• Exceptional emotional intelligence to address interpersonal challenges fairly and objectively.
• Ability to develop trust and connection authentically with team members, leading with confidence and compassion.
• Passion for the SKIMS brand and ability to reflect its values and service standards in daily interactions.
• Capable of remaining physically active and accessible throughout shifts, including standing, bending, reaching, and lifting items up to 40 pounds.
• Open availability with flexibility to work evenings, weekends, holidays, and overtime as required.
• Preference for candidates who do not have intentions to be influencers.

Compensation & Benefits

• Competitive hourly wage with performance-based bonus opportunities.
• 401(k) retirement plan participation.
• Substantial employee discount on products.
• Paid time off to support work-life balance.
• Comprehensive health, dental, vision, and life insurance coverage.
• Mental health resources and support for employee wellbeing.
• Paid parental leave benefits.
• Employee referral bonus program.

Company Culture

SKIMS is committed to cultivating an inclusive workplace where all team members feel valued and empowered to contribute their unique perspectives. The organization believes that diversity fuels creativity and innovation and fosters collaboration, mutual support, and a shared pursuit of excellence.