Assistant Manager

Overview

Foot Locker represents iconic brands at the intersection of sport, style, and individual expression. As a member of the DICK'S Sporting Goods family, it provides access to extensive resources and career opportunities within a dynamic sports retailer. The Assistant Manager (AM) role is crucial in embodying sneaker culture by leading with enthusiasm, accountability, and a clear purpose. Assisting the Store Manager, the AM drives sales, coaches staff, and ensures daily store operations run smoothly with a spirited "Always on, Never no" approach.

Key Responsibilities

• Lead by example on the sales floor, infusing energy, confidence, and responsiveness in each customer interaction.
• Coach team members to deliver excellent service, deepen product knowledge, and keep customers engaged.
• Support achievement of sales targets by actively participating on the floor and ensuring customer follow-ups.
• Oversee store activities such as opening/closing procedures, cash handling, and maintaining floor coverage.
• Maintain store organization and readiness to provide an exceptional customer experience.
• Follow all safety, loss prevention, and operational protocols to secure people and merchandise.
• Adopt an owner/operator mindset by promptly addressing issues and upholding high execution standards.
• Utilize retail technology and digital tools to enhance service and operational efficiency.
• Serve as the Manager on Duty when assigned, offering clear leadership and guidance.
• Contribute to recruitment, onboarding, and training of store employees.
• Provide ongoing coaching, celebrate achievements, and address performance challenges in real time.
• Offer hands-on support across store operations and priorities as needed.

Required Qualifications

• At least one year of retail experience, ideally in a leadership or key-holding capacity.
• Ability to inspire, motivate, and engage a diverse team effectively.
• Strong verbal communication and collaborative skills.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Dependable, self-driven, and committed to taking ownership.
• Basic knowledge of retail key performance indicators and operational procedures.

Preferred Qualifications

• Prior roles as Key Holder, Supervisor, or Assistant Manager.
• Experience in fast-paced or high-volume retail environments.
• Ambition for long-term career progression in retail leadership.

Measures of Success

• Engagement: Demonstrates energetic, attentive involvement on every shift, responsive to customer and team needs.
• Sales: Contributes actively to driving store sales and improving conversion rates through solid floor leadership.
• Customer Experience: Embodies a positive "Always on, Never no" attitude.
• Execution: Approaches responsibilities with an ownership mindset and maintains high standards.
• Team: Acts as a dependable and supportive teammate who fosters a collaborative environment.

Additional Information

• Artificial intelligence tools are excluded from the recruitment process including screening and interviews.
• For virtual interviews, candidates must keep cameras on and refrain from using AI during assessments.
• Compliant with Ontario's Bill 190.

Employee Benefits

• Hourly wage of $23.10
• Employee discount ranging from 30% to 50%
• Paid time off
• Life, medical, and dental insurance coverage
• Defined contribution retirement plan
• Opportunities for professional growth and advancement