Assistant Manager - Retail Operations (Emirati Talent)

About the Role

Alef Group, a leading developer of premier lifestyle communities and destinations, is seeking an experienced Assistant Manager to oversee retail operations at Zero 6 Mall and retail outlets within its residential communities in Sharjah. The role involves managing daily activities to uphold high operational standards and deliver outstanding shopping and lifestyle experiences to visitors, residents, and tenants.

Core Responsibilities

• Manage day-to-day operations of Zero 6 Mall and community retail outlets to ensure seamless functioning.
• Conduct routine inspections of public areas, retail shops, and facilities to maintain health, safety, and quality compliance.
• Implement and uphold Standard Operating Procedures (SOPs) for mall and retail operations.
• Resolve operational issues promptly, including maintenance, security, cleaning, and utilities challenges.
• Serve as primary liaison for tenants, handling onboarding, fit-out approvals, operational compliance, and lease adherence.
• Address tenant concerns quickly and escalate complex matters to senior management as needed.
• Ensure superior customer service and maintain high visitor satisfaction levels.
• Collaborate with marketing and events teams to facilitate mall promotions, community events, and seasonal campaigns.
• Monitor customer feedback and propose enhancements to elevate the shopping experience.
• Coordinate with facilities management and external vendors to ensure quality service delivery.
• Regularly audit service providers and monitor compliance with service level agreements.
• Support sustainability efforts, including energy efficiency initiatives.
• Assist in preparing and tracking operating budgets, supporting financial controls and vendor payments.
• Ensure regulatory compliance with Sharjah Municipality, Civil Defense, RERA, and other authorities, maintaining relevant documentation.
• Generate detailed reports on operations, tenant compliance, customer engagement, and financial performance.
• Supervise and mentor operational support teams to maintain process adherence and service quality.
• Drive continuous improvements to enhance operational efficiency and customer/tenant satisfaction.

Qualifications and Experience

• Bachelor's degree in Business Administration, Facilities Management, Real Estate, or related fields.
• At least 5 to 7 years of experience in retail or mall operations, including 2 to 3 years in a supervisory or assistant manager position.
• Preferred experience managing mall operations within mixed-use or residential communities.

Skills and Competencies

• Comprehensive understanding of mall operations, community retail management, and tenant relations.
• Strong communication and interpersonal skills for engaging with tenants, customers, and vendors.
• Effective problem-solving abilities with resilience under pressure.
• Familiarity with Sharjah's retail property regulations and compliance frameworks.
• Proficient in MS Office; experience with CAFM, ERP, or mall management software is beneficial.
• Organized and detail-oriented with capability to handle multiple tasks concurrently.
• Knowledge of customer service standards and event coordination in retail sectors.
• Fluency in English; Arabic language skills are advantageous.