Assistant Manager Guest Relations

Role Overview

This position acts as the manager on duty for the property, taking charge of overall hotel operations while ensuring guests receive exceptional hospitality and service. The role also represents property management in handling guest concerns, keeps guest traffic and inquiries organized in the lobby, and oversees the tracking and resolution of service issues.

Job Details

• Job number: 26060164
• Job category: Rooms & Guest Services Operations
• Location: 1 Village Pakhal, Faridabad, Haryana, India, 121001
• Schedule: Full time
• Remote work: No
• Position type: Management

What You Will Do

You will supervise guest services operations, support front desk performance, and make sure service standards are consistently met. The role involves handling complaints, resolving disputes, coordinating with other departments, and stepping in whenever guest or employee situations need immediate attention. You will also monitor service quality, coach team members, support payroll and policy administration, and help drive customer satisfaction and retention.

Candidate Profile

Applicants should have either a high school diploma or GED with 2 years of experience in guest services, front desk, or a related professional area, or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field with no prior work experience required.

Core Responsibilities

The role includes leading a guest services team, maintaining strong front office and guest service objectives, ensuring excellent customer care, carrying out service and policy initiatives, and supporting human resource activities such as training, coaching, feedback, and performance management. Additional duties include sharing information effectively, solving problems through analysis, maintaining a strong presence in public areas during peak periods, and executing emergency response procedures when required.

Equal Opportunity Statement

The employer maintains an inclusive workplace and provides equal opportunity to all candidates. Hiring and employment decisions are based on merit and lawful criteria, without discrimination on protected grounds such as disability, veteran status, or other legally protected characteristics.