Assistant Manager - Food & Beverage Sales

Job Overview

The Assistant Manager in Food & Beverage (F&B) Sales will oversee all operations of the F&B outlets, exemplifying the brand's values while leading a team to ensure high-quality service, customer satisfaction, and profitable outcomes.

Operational Responsibilities

• Drive revenue growth at point of sale by employing advanced sales techniques.
• Analyze financial reports, assess results, and take necessary corrective actions.
• Manage event-related costs aligning with budget constraints while maintaining quality standards.
• Maximize interaction effectiveness by interpreting and responding to customer cues to meet sales targets.

Promotion and Marketing Collaboration

• Assist in planning and executing F&B promotions with operations and communications teams.
• Coordinate with Marketing & Ecommerce teams to develop online promotional interfaces, including packages, set menus, and Sunday brunches.
• Keep updated on competitive promotions and internal departmental activities to raise awareness.
• Collaborate with Event Management to utilize guest meal plan data to identify and build future business opportunities.
• Work with Sales & Marketing account managers to visit potential clients and boost restaurant business.
• Participate in social events to create new business opportunities using negotiation and creative selling skills.

Business Planning and Analysis

• Oversee and guide the sales conduct of the team.
• Analyze sales and revenue to meet or exceed financial budgets as per hotel policy.
• Train staff in up-selling and suggestive selling techniques to enhance revenue.
• Enhance guest loyalty through exceptional service quality.

Team Leadership

• Adapt work methods consistent with brand philosophy.
• Ensure labor law compliance, particularly in work scheduling.
• Integrate, train, and develop personnel skills, supporting career advancement.
• Maintain high standards of staff appearance and hygiene.
• Facilitate smooth coordination across all F&B departments.

General Duties and Compliance

• Organize staffing and workloads according to activity levels.
• Collaborate with superiors to meet department goals by adhering to procedures and audits.
• Promote sales increases and uphold workplace cleanliness and safety standards.
• Follow equipment safety instructions and hotel security protocols.
• Commit to the hotel's environmental initiatives including energy saving and waste management.