Assistant Location Manager - Pondicherry

Overview

The Assistant Location Manager, also known as the Location Host, is responsible for managing the villa property and overseeing the guest experience during their stay at our Pondicherry location. This role requires close coordination with the villa staff and various internal teams to ensure a seamless and high-quality service.

Key Responsibilities

• Gain comprehensive knowledge of the properties in the local portfolio.
• Develop and maintain strong working relationships with villa staff; supervise them and provide guidance when necessary.
• Maintain the property in optimal condition and promptly report any maintenance issues to the Operations team, who will liaise with property owners for resolution.
• Collaborate with Sales and Operations teams to monitor guest arrivals and departures.
• Prepare the villa thoroughly before guest arrivals.
• Manage stocking of property provisions according to specified guidelines.
• Coordinate provisioning and supplies during guest stays with the Lux Team.
• Arrange for guest services such as meals in coordination with property staff.
• Handle coordination of guest activities including restaurant bookings and in-villa experiences during their stay.
• Meet guests at departure to settle all additional payments.
• Conduct thorough inspections after guest departures to verify there is no damage to the villa.
• Regularly and unannounced visit properties to audit staff performance and verify property maintenance status.

Qualifications and Skills

• A background in hospitality, travel, or tourism is advantageous.
• Excellent command of English, both spoken and written.
• Good proficiency in spoken Tamil and English.
• Strong attention to detail and ability to resolve problems efficiently.
• Possession of a two-wheeler for local transportation.
• Basic computer skills, particularly familiarity with Word and Excel, are a plus.