Assistant Director of Housekeeping

Job Overview

We are in search of energetic and guest-oriented housekeeping professionals who excel at delivering exceptional customer service and provide innovative guest solutions. This position is located at City Centre Rotana Doha.

Role Summary

As the Assistant Director of Housekeeping, you support the Director of Housekeeping in managing daily department operations and mentor a diverse, multicultural team to uphold and exceed Rotana's high standards in cleanliness and guest satisfaction. Your role will encompass various key duties focused on ensuring outstanding guest experiences.

Key Responsibilities

• Perform inspections to confirm cleanliness standards are met and adjust work schedules based on occupancy and operational needs.
• Oversee periodic cleaning activities, maintain thorough records, inspect guest rooms and public spaces, and identify areas for improvement.
• Coordinate with Engineering and Front Office to schedule spring cleaning or maintenance for rooms as appropriate.
• Manage repairs and maintenance collaboration with Engineering, ensuring accurate room history documentation.
• Decide on discarding worn linen, towels, blankets, and other items while recommending new purchases as needed.
• Ensure proper condition and availability of staff uniforms and oversee procurement of new uniforms when required.
• Maintain open, daily communication channels with both supervisors and subordinates.

Qualifications and Experience

• Must hold a college or university degree.
• Minimum of three years’ managerial experience within a hotel housekeeping department.
• Fluent in both written and spoken English; additional language skills are advantageous.
• Familiarity with Micros/Opera property management systems and proficient in administrative and organizational computer skills.

Core Competencies

• Strong attention to detail with a passion for high-quality hospitality.
• Self-motivated, adaptable, and creative in innovating guest-focused solutions.
• Skills in business understanding, outcome influencing, and strategic planning.
• Team building and leadership capabilities in a diverse workplace.
• Focus on customer satisfaction and operational management.