Area Sales Head - SME Mortgage Lending - Delhi

Key Responsibilities

As an Area Sales Head, you will be responsible for steering sales growth and customer base expansion in the Delhi location, specifically within the mortgage lending sector.

• Identify and exploit business growth prospects by formulating direct sales, channel, and new client acquisition strategies to meet cluster objectives.
• Drive mortgage lending volumes through effective management of client databases and collaboration with Area Sales Heads and Relationship Managers.
• Enhance relationships with key clients to boost customer base via expedited turnaround times and cross-selling efforts.
• Oversee lead generation and sales productivity of ASHs and RMs to cultivate a high-performance sales culture across the cluster.
• Regularly analyze market positioning and competitor activity to optimize distribution network development.
• Engage and develop retail DSA channel partners with touchpoint management systems and sales training programs for improved customer outreach.
• Monitor service level agreements (SLAs), sales efficiency, and return on investment (ROI) of sales channels while promoting high-revenue products.
• Maintain superior customer satisfaction by overseeing client servicing metrics and relationship marketing initiatives, motivating the sales team and partners accordingly.
• Implement process improvements and best practices to enhance operational productivity and address customer grievances promptly.
• Support risk management by supervising loan proposal preparations, ensuring adherence to internal controls, and facilitating timely information exchange between risk teams and customers.
• Generate periodic MIS reports on profitability, NPAs, client acquisition, and other metrics for management review.
• Lead and mentor the sales team, facilitating their development through targeted training and performance management.

Additional Information

No details about salary or number of vacancies were specified. This is a full-time position requiring onsite presence in Delhi.