Area Sales Head (N) - SME - Tier 1 - CC - Delhi

Role overview

This position leads sales growth for the location, with a focus on expanding the customer base and strengthening the mortgage lending business. The role also involves building the distribution network, improving customer experience, supporting risk controls, and developing the local sales team.

Key responsibilities

• Spot expansion opportunities across the territory and design direct, channel, and new-client acquisition plans to meet cluster targets.
• Increase mortgage lending volumes in the region by managing client databases and converting opportunities through Area Sales Heads and Relationship Managers.
• Strengthen relationships with key customers, improve turnaround time, and drive cross-sell initiatives to grow the client base.
• Track lead generation and sales productivity indicators for ASHs/RMs to build a strong performance-driven sales environment.
• Review local market activity and competitor offerings regularly, and share trends and opportunities in the mortgage segment with head office.
• Work closely with retail DSA partners and create a structured touchpoint management approach to improve customer reach.
• Run engagement activities and sales training sessions for channel partners.
• Monitor SLAs, sales efficiency, and channel return on investment, while deploying schemes and focusing on higher-value products and structures.
• Oversee service metrics, promote relationship marketing, and encourage ASHs/RMs and channel partners to maintain high service standards.
• Support improved processes and best practices that raise operational productivity.
• Engage periodically with important customers to deepen relationships and support faster business growth.
• Track customer complaints and issues, and ensure timely corrective action.
• Assist the risk and review process by checking loan proposals and documentation for controlled operations at the location.
• Coordinate with customers and the risk team to provide information needed to assess proposal creditworthiness.
• Prepare recurring MIS updates covering profits, NPAs, and new customer additions for reporting to RSHs.
• Coach and develop ASHs/RMs to improve acquisition, retention, support, and overall performance.
• Nominate team members for product, behavioral, and negotiation training, and support your own development as well.

Additional information

Location: Delhi, Delhi, India

Employment type: Full-time, onsite

Openings: Not specified

Compensation: No salary or stipend details provided