Job description

Role overview

This position is responsible for overseeing the rollout, upkeep, and continuous improvement of application systems so they function as a dependable part of the country’s business operations. The role also focuses on aligning technologies, delivering application-related technology initiatives, and working with internal stakeholders and technology suppliers. A further expectation is to contribute ideas and improvements that increase efficiency, support productivity, and help the bank meet its revenue objectives.

About the organization

NBC is the longest-established bank in Tanzania, with more than 50 years of experience. Its portfolio includes retail, business, corporate, and investment banking solutions, as well as wealth management products and services.

System stability and resilience

Keep applications available and dependable so IT service levels are met in line with business goals.
Review current availability gaps and operational issues, then identify practical improvements that can be delivered at reasonable cost.
Define availability expectations for new systems and for changes to existing applications.
Improve infrastructure availability in ways that create measurable value for business teams and customers.
Prepare and maintain availability reports that track agreed service, reliability, and maintainability levels.
Work to reduce how often incidents occur and how long they affect application availability.
Identify any service shortfalls quickly and drive the corrective actions needed to resolve them.
Develop a forward-looking availability plan to strengthen current and future IT service levels.
Share regular availability updates with the business, including reports produced before system handover and after end-of-day or end-of-month batch processing.
Run recurring availability review sessions with key business and IT participants.
Agree and follow through on actions needed to preserve or improve service availability.
Coordinate activities required to sustain or raise application availability.
Serve as the point of coordination for changes that affect application availability.
Work with the business to confirm availability expectations for new or enhanced applications.
Create tracking measures and reporting that reflect the needs of business users and support teams.
Stay current with technology practices that improve application uptime and reliability.

Projects and UAT support

Partner closely with the change team to support new initiatives launched by the business, Government/TRA, and the group.
Assist with UAT issues for new projects or enhancements, including sanity testing where needed.
Create new products in the core banking application in response to new projects or business requirements, based on market and customer needs.
Attend project meetings and conference calls from kickoff through completion.
Help implement innovative solutions that address customer needs.

Business continuity and disaster recovery

Participate in BCM and DR activities for all critical systems.
Support the annual business continuity testing plan.
Resume support for business functions and processes within the agreed recovery timeframe.

Support and operations

Implement tariffs in the system based on business requests.
Support and oversee audit activities carried out within the section.
Handle incidents and update users once issues are resolved within the agreed SLA.
Perform daily server health checks and restart servers or services when necessary.
Prepare daily online, ATM, and maintenance transaction reports while on duty.
Ensure no unauthorized transactions are processed on the FCC system before EOD/EOM runs.
Confirm that all branch batches are closed before the system is handed over for EOD/EOM batch execution.
Carry out EOD/EOM batch runs.
Provide support for complex technical issues and work related to automation, systems, databases, and other technical products and services, especially in the context of an in-country primary data centre.
Use diagnostic tools and other resources to troubleshoot, recover service, and restore data while considering the local primary data centre environment.
Communicate complex technical issues clearly in both spoken and written form so they are easy for the intended audience to understand.
Take part in migrations from development to production, as well as upgrades, setup activities, and configuration tasks in the primary data centre.
Investigate application issues using standard guidelines, templates, or direction from others.
Understand quality, security, and compliance expectations for supported services and review changes for production risk.
Follow formal change-control processes and related disciplines.
Show curiosity about emerging technologies and be willing to evaluate and learn them.
Apply logical problem-solving to trace faults to their source.
Support production issues reported by end users and help deliver practical resolutions.

Qualifications and capability expectations

The role calls for a person who demonstrates basic analytical thinking, strong digital aptitude, an ability to contribute to team success, openness to change, and a focus on quality. Experience in a similar environment is expected. The listed education requirement is a Further Education and Training Certificate (FETC) in Physical, Mathematical, Computer and Life Sciences, with IT Applications knowledge. Some of the capability areas may need further development, while others should already be met.

Additional information

No salary, vacancy count, start date, or application deadline was specified in the source information.

Applications Support Analyst