Application Support Engineer (Fresh Graduate)

Role Overview

This position is ideal for fresh graduates looking to start their career in application support. The role involves delivering primary technical assistance for business software and systems while working in rotational shifts to maintain service continuity.

Key Responsibilities

• Deliver initial technical support for various business applications and IT systems.
• Ensure application performance stability and availability throughout assigned shifts.
• Identify, analyze, and resolve routine application issues and incidents effectively.
• Escalate complex problems to specialized development or infrastructure teams as necessary.
• Monitor system logs, alerts, and scheduled jobs to guarantee seamless operation.
• Participate in software deployment, testing phases, and ongoing production support.
• Execute fundamental database queries and validate system operations when required.
• Maintain precise documentation of incidents, support actions, and troubleshooting processes.
• Apply analytical and engineering problem-solving techniques to uncover root causes and enhance system dependability.
• Work collaboratively with various teams to ensure uninterrupted service and high customer satisfaction.

Candidate Requirements

• Bachelor's degree in Electronics, Electrical, Computer Engineering, or a relevant technical discipline.
• Candidates should be fresh graduates or have up to one year of professional experience.
• Basic knowledge of application support, operating systems, and networking fundamentals.
• Familiarity with SQL and database concepts is advantageous.
• Strong analytical aptitude and problem-solving capabilities.
• Effective communication skills and ability to work well within a team environment.
• Willingness to work in rotational or night shifts as required.
• Proficient command of English language.
• Motivated to learn emerging technologies and IT support tools continuously.