Ambassador [Nintendo NY]

About Nintendo of America

Nintendo of America works to create smiles through distinctive entertainment experiences. Partnering closely with Nintendo Co., Ltd., the company brings well-known franchises such as Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin, and Splatoon to audiences across the Americas through video games, hardware, and collaborations in areas including films and theme parks. Its headquarters are in Redmond, Washington.

Nintendo is an equal opportunity employer and considers all qualified candidates without regard to protected characteristics under applicable law. If you need help or a reasonable accommodation during the hiring process because of a disability, you may contact recruitingcoordinators@noa.nintendo.com or 425-882-2040.

Role Summary

This role is centered on representing Nintendo in a professional way while delivering excellent guest service and educating customers about Nintendo products. The position supports a lively, fast-moving retail setting designed to give customers a memorable Nintendo experience.

Key Duties

• Welcome and support customers by sharing product information, giving demonstrations, and helping resolve issues.
• Recommend products and additional merchandise based on customer needs.
• Handle point-of-sale transactions accurately and without delay.
• Serve as a greeter by receiving guests as they enter or leave and responding to customer needs.
• Replenish the sales floor and, when needed, complete back-of-house tasks such as tagging, restocking, and organizing merchandise.
• Help maintain a neat, attractive store by completing daily cleaning tasks and keeping displays in good condition.
• Support accurate daily recordkeeping through cycle counts and product counts.
• Work closely with teammates, communicate consistently, and contribute ideas and feedback while maintaining a positive attitude.
• Assist with product events, including queue management, demonstrations, and processing sales.
• Represent Nintendo at external consumer events when required.
• Help manage inventory by performing cycle counts and ordering products and supplies.
• Coordinate with colleagues and shipping/receiving teams to keep the stock room organized and effective.
• Maintain departmental lists, databases, customer records, and reference materials.
• Create, revise, and maintain process and training documents.
• Prepare files for output tasks such as mail merges, print requests, and batch shipments.
• Compile daily and month-end reports.

Requirements

• At least one year of relevant retail experience.
• Prior experience in retail, ideally in a high-traffic or flagship store.
• Willingness and ability to build knowledge of games and Nintendo products.
• Capability to handle routine display repairs and maintenance.
• Experience with accurate cash handling and inventory control.
• High school diploma or equivalent.
• Valid driver's license and insurance.

Compensation and Benefits

The role offers an hourly base pay range of USD 23.66 to 31.84. It also includes eligibility for a semi-annual discretionary performance bonus and a benefits package with medical, dental, vision, a 401(k), and paid time off.