Al Maha Services Supervisor - Lounge Operations

Overview

This supervisory role involves coordinating and managing resources effectively to ensure smooth, productive, and risk-free operations during assigned shifts at Al Maha Services within Qatar Airways. The supervisor drives teamwork, communicates operational requirements across departments, and supports the Airport Services team to deliver excellent customer experiences.

Key Responsibilities

• Oversee and direct activities of junior staff to maintain exceptional service standards to customers.
• Maintain the highest standards of cleanliness and presentation in the service areas through regular upkeep and re-arrangement.
• Provide a professional and welcoming initial point of contact to customers via phone, in person, or email.
• Support colleagues by disseminating accurate, current information on operations, including rosters, flight allocations, sick reports, and overtime to optimize passenger management.
• Coordinate effectively across operational areas ensuring services are delivered on time and provisions and amenities are well-stocked.
• Serve as the primary escalation point for outsourced service providers, managing conflict resolution and service recovery efficiently without disrupting other operations.
• Prepare operational reports for management and keep comprehensive administrative records.

Qualifications & Experience

• Completed high school diploma, vocational qualification, diploma, or equivalent relevant to the role.
• At least three years of experience in a similar leadership position, ideally in premium hospitality, airline, or airport settings.
• Proficient in English communication, both written and verbal.
• Skilled in multitasking and prioritizing duties to uphold safety, efficiency, and service delivery standards.
• Strong interpersonal skills to inspire, motivate, and foster a collaborative work environment.
• Ability to manage confidential information and independently handle tasks and assignments.
• Adaptive and versatile to respond to varying operational and personnel needs.
• Exceptional organizational and time management skills, able to prioritize multiple tasks effectively.

About the Employer

Qatar Airways has evolved from a small fleet of four aircraft to a global leader operating across 12 business sectors. The organization prides itself on rapid growth, innovation, and setting industry benchmarks by continuously striving for excellence and inclusion of fresh ideas from its worldwide team.

Additional Information

Reference Number: 260000AG

Location: Doha, Qatar

Job Family: Customer Service

Closing Date: August 18, 2026