Airport Services Officer

About the Organisation

The Shire of Wyndham East Kimberley (SWEK), an Equal Opportunity Employer, is committed to fostering an inclusive environment that actively welcomes contributions from diverse groups including people with disabilities, Aboriginal and Torres Strait Islander peoples, various cultural backgrounds, LGBTQIA+ communities, and all age groups. SWEK upholds core values of Safety, Teamwork, Accountability, Communication, and Respect, which shape all aspects of employment.

About the Region

Located in the northeast corner of Western Australia, East Kimberley is a breathtaking and remote area known as one of the world’s remaining wilderness frontiers. It offers spectacular natural beauty, adventurous outback experiences, world-class fishing, quality caravan parks, luxury accommodation, excellent cuisine, and warm community hospitality. The region features a unique cultural diversity and plentiful opportunities.

Role Overview

We are seeking energetic and dedicated individuals to join our airport team in Kununurra as Airport Services Officers. This role involves delivering professional and customer-centric security screening services at the airport, ensuring safe and positive travel experiences for all passengers and visitors.

Key Responsibilities

• Maintain the safety, security, and integrity of airport premises, aircraft, and travelers.
• Implement consistent and standard screening procedures in compliance with legal requirements to screen passengers and their belongings.
• Manage and facilitate an efficient flow of passengers through security checkpoints.
• Exhibit clear communication skills and sound judgment in decision-making.
• Control and monitor access to secure areas within the airport.
• Perform physical searches of passengers and baggage when necessary.
• Provide exceptional customer service consistently.
• Carry out routine cleaning duties in terminal facilities and associated buildings.
• Maintain professional personal appearance and represent SWEK suitably at all times.

Qualifications and Requirements

• Certificate II in Transport Security Protection (AV120118) is essential.
• Possession of a valid Red Aviation Security Identification Card.
• Successful clearance of an acceptable National Police Check.
• Strong verbal communication skills.
• Proven ability to deliver excellent customer service in complex situations.
• Capability to handle conflicts calmly and achieve appropriate resolutions.

Salary and Benefits

Successful candidates will receive an annual salary ranging from $80,000 to $89,999, inclusive of allowances and superannuation, commensurate with experience and qualifications. Additional benefits include:

• Six weeks of annual leave.
• 12% employer superannuation contribution, with an option for matching employee contributions up to an extra 5%.
• Opportunities for salary packaging related to vehicles, rent, or mortgage interest.
• 11 public holidays plus 2 additional local government designated days annually.
• Flexible working arrangements available.
• Provision of official corporate uniforms by the Shire.
• Access to professional growth and development opportunities.
• Various health and wellness programs, such as complimentary memberships to local leisure centers and pools, health assessments, mental health initiatives, and Employee Assistance Program services.

Additional Information

The position may involve pro-rata application of benefits for part-time or casual engagements. Applicants should be legally authorized to work in Australia and will need to provide valid proof such as passports or birth certificates. National Police Clearance must be submitted prior to the interview process. Previous applicants are encouraged not to reapply for this vacancy.