AI Enablement Manager

Role overview

The AI Enablement Manager is responsible for helping enterprise clients convert AI capabilities into tangible business results. In this role, you will partner with customers and internal teams to define problems, shape AI-driven solutions, launch them in real-world environments, track outcomes, and keep refining performance using data and AI tools.

This position is broader than a standard customer success role and more hands-on than a typical delivery role. You will act as an AI deployment lead in the field, staying close to customers, product teams, and data, with accountability for making AI work effectively in practice.

What you will do

• Partner with customers to understand operational issues, workflow gaps, pain points, and success measures, then translate unclear requirements into well-defined AI use cases and execution plans.
• Build and roll out AI solutions on the WIZ.AI platform by configuring AI Talkbot workflows, prompts, business rules, logic, escalation paths, test scenarios, and quality checks.
• Use AI-enabled tools to speed up and improve tasks such as requirement review, demo preparation, conversation writing, call-data analysis, feedback consolidation, issue troubleshooting, and optimization brainstorming.
• Take ownership of outcomes from launch through value realization by monitoring post-launch performance, spotting issues, gathering feedback, and iterating until the solution delivers measurable gains in adoption, customer experience, efficiency, or business impact.
• Coordinate with Product, Engineering, Operations, Sales, Support, and Customer Success teams to remove blockers and improve delivery results.
• Identify additional AI opportunities within customer accounts, including optimization opportunities, new use cases, renewals, and expansion potential.

What you will gain

This opportunity offers full-cycle exposure to enterprise AI adoption. You will see how AI solutions are identified, designed, deployed, measured, improved, and expanded in live customer settings.

• Develop AI-first problem-solving habits by using AI tools to improve speed, quality, analysis, and execution.
• Strengthen customer-facing skills by engaging enterprise stakeholders and turning business challenges into practical solutions.
• Build a pathway into roles such as AI solution consulting, field deployment, customer success leadership, product operations, business operations, or AI transformation.

Why join us

Many entry-level roles only cover a small step within a larger process. This position gives you the full cycle: diagnose the problem, create the AI solution, launch it, measure its effect, and keep improving until the customer sees value.

If you want to learn quickly, work closely with real businesses, and develop into an AI-native problem solver, this role lets you begin building that capability from day one.

Application note

To help accelerate the hiring process, candidates may share their CV in English by email. Only shortlisted applicants will be contacted.

Additional information

Location: Singapore, Singapore. Employment type: full-time onsite.