Agency Business Manager (ABM) - Korba

Overview

The Agency Business Manager role focuses on driving branch performance by managing Front Line Sales (FLS) teams towards recruitment and business targets. This position requires ensuring quality resource acquisition, mentoring FLS teams, maintaining branch profitability, and enabling a culture of continuous improvement and compliance.

Key Responsibilities

• Recruit high-quality advisors to meet business objectives.
• Ensure recruitment, activation, policy adherence, and premium performance standards are achieved by assigned FLS members.
• Maintain the profitability and financial health of the branch.
• Monitor advisor contests, clubs, and identify training requirements.
• Promote and share effective sales practices within the team.
• Coach, mentor, and support FLS through observation and demonstration of sales and recruitment calls.
• Maintain sales reporting for both introductions and issued business.
• Develop and implement engagement activities to boost activity and delivery levels at the branch.
• Conduct regular reviews of business performance and implement corrective measures where needed.
• Guide team goal setting to enhance productivity and career growth of FLS members.
• Drive agency initiatives that improve sales productivity across FLS teams.
• Ensure daily adherence to sales processes through effective planning and reviews.
• Motivate and encourage FLS teams to achieve higher sales targets and maximize incentives.
• Meet renewal targets and ensure business quality to support sustainable growth.
• Manage sales force attrition within established benchmarks.
• Maintain strong internal relationships with agency managers and other departments, as well as one-to-one communication with advisors.
• Communicate new products, schemes, and club details to advisors via FLS members.
• Regularly visit top-performing advisors and support local sales promotions and contests.
• Anticipate and design innovative sales promotion activities to drive business.
• Uphold risk management standards and market conduct in line with company policies.
• Ensure compliance with regulatory and organizational guidelines through communication and monitoring.
• Develop and implement deviation metrics and corrective actions as needed.
• Build and coach a capable sales team, nurturing leadership potential within the branch.

Additional Information

The role involves a strong focus on leadership development, compliance adherence, and consistent performance management to drive branch-level business success in the Korba region of Chhattisgarh.