Aerospace Customer Care Specialist - Air Logistics (Saudi Aramco)

Role overview

Eram Talent, a recruitment consultancy, is hiring a meticulous and service-driven Aerospace Customer Care Specialist with solid air logistics experience. In this position, you will be the key contact for aerospace customers and will help ensure air freight moves smoothly, especially for shipments that are urgent and high value.

Key responsibilities

• Act as the primary contact for aerospace clients and handle their questions, shipment updates, and service needs.
• Oversee air freight movement from pickup to final delivery, making sure timelines and service standards are met.
• Manage the full shipment cycle, including reservations, paperwork, tracking, and status reporting.
• Follow international air cargo rules, customs procedures, and internal company guidelines.
• Keep customers informed about shipment progress, delays, and corrective actions.
• Work closely with operations, pricing, and customs teams to ensure shipments are executed without issues.
• Address customer concerns and operational challenges quickly and in a professional manner.
• Keep internal records accurate and maintain clean, reliable data in company systems.
• Contribute to process improvements that strengthen service quality and operational performance.

Requirements

• A bachelor's degree in Logistics, Supply Chain, Business Administration, or a similar discipline is required.
• At least 3 to 5 years of experience in customer care and air logistics operations is needed.
• Background in aerospace, aviation, freight forwarding, or logistics is strongly preferred.
• Good understanding of air freight handling, IATA rules, and customs procedures is essential.
• Strong verbal and written communication skills, along with good people skills, are necessary.
• Comfortable working under pressure and managing time-sensitive shipments.
• Hands-on experience with MS Office and logistics management systems is expected.
• English fluency is mandatory; Arabic language ability is considered an advantage.

Additional information

This is an onsite contract opportunity in Dubai, United Arab Emirates. The role focuses on supporting aerospace cargo operations and maintaining a high standard of customer service across time-critical shipments.