Administrative Assistant (US Healthcare) - EST Hours, Remote

About ISTA Personnel Solutions

ISTA Personnel Solutions, based in South Africa, is a rapidly expanding BPO company delivering exceptional operational support to U.S.-based clients. We function as an integrated part of our clients’ teams, ensuring precise, efficient service with a personalized approach rather than acting as a recruitment agency.

Role Overview

We are looking for a meticulous Administrative Assistant to support a healthcare technology client in the United States. This client improves care transitions for skilled nursing and assisted living facilities by leveraging automated alerts and real-time data to address care gaps and maintain alignment among patients and care teams during discharge. You will assist with data entry, daily administrative responsibilities, and support the business's ongoing growth.

Working Hours and Requirements

• Work schedule is Monday through Friday, 8:00 AM to 5:00 PM EST (14:00 to 23:00 South African time), adjusting for daylight savings.
• Applicants must have a fixed fiber internet line with at least 25 Mbps upload and download speeds plus a wired Ethernet connection.
• A dependable power backup system is essential due to load shedding and power outages; applications without this cannot be accepted.
• Working on all South African public holidays is required, with compensation in line with BCEA.
• This position is fully remote.

Key Responsibilities

• Accurately enter daily data and maintain precise records, estimated around two hours per day depending on workload.
• Assist in preparing facilities and backend systems before launch phases.
• Draft emails, prepare documents, and follow-up on pending matters.
• Carry out general administrative duties including electronic filing and organizing records.
• Help compile and input data for reporting as necessary.
• Assist with scheduling and coordinating calendars.
• Engage professionally with internal teams and external contacts.
• Provide basic user support when needed, without prior training required.
• Perform other administrative tasks as assigned in an evolving role environment.

Candidate Qualifications

• Previous administrative experience is preferred.
• Exceptional attention to detail combined with strong time management.
• Fluent English communication skills, both written and verbal.
• Able to compose clear, well-structured emails with proper grammar and spelling in English.
• Basic computer skills including proficiency with MS Office and Outlook are required; advanced Excel knowledge is not mandatory.
• Capable of working independently in a fast-moving, remote work setting.
• Open to feedback and adaptable to changing needs.

Additional Information

If applicants do not receive contact within 14 working days, they should consider their application unsuccessful.