Admin Team Leader - Healthcare

Overview

An Aesthetic Medical Center in Dubai is seeking a seasoned Admin Team Leader with healthcare experience to manage front office and administrative staff. The role involves ensuring seamless daily clinic functions while providing outstanding patient service.

Key Responsibilities

• Lead and supervise the reception and administrative personnel.
• Coordinate daily clinic workflows to maintain operational efficiency.
• Manage appointment scheduling, patient check-ins, and front desk responsibilities.
• Deliver superior customer service to enhance patient satisfaction.
• Collaborate with medical and support staff to facilitate smooth processes.
• Address patient questions, grievances, and escalations with professionalism.
• Monitor attendance, evaluate performance, and organize work schedules of staff.
• Generate operational reports on a daily, weekly, and monthly basis.
• Ensure adherence to Dubai Health Authority regulations, clinic policies, and quality benchmarks.
• Oversee maintenance of medical records and administrative documentation.
• Support management in implementing operational enhancements and training initiatives.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Healthcare Management, or related disciplines.
• 3 to 5 years of experience in administration, including at least 2 years in a leadership capacity.
• Prior work experience in medical centers, aesthetic clinics, or healthcare environments is highly favored.
• Strong leadership qualities combined with excellent organizational and problem-solving capabilities.
• Excellent communication skills with a focus on customer service excellence.
• Proficient in Microsoft Office and clinic management software.
• Familiarity with Dubai Health Authority regulations is a plus.

Additional Information

The position requires onsite work at the Dubai location. Candidates are encouraged to send their resumes via email for consideration.