Admin Assistant - Luxury Holiday Homes

About the Company

Farwell & Gervase is a premium holiday homes and short-term rental management business with origins in London and Europe, now operating in Dubai’s high-end property market. The company oversees more than 70 units in prime locations such as Emaar Beachfront, Dubai Marina, Downtown Dubai, and Creek Harbour, with a focus on delivering exceptional guest stays and strong returns for property owners.

About the Role

The company is hiring a highly organised Operations Admin for its Dubai office. This is a full-time, on-site position that plays an important role in the daily running of a growing portfolio of luxury holiday homes.

You will work alongside the Senior Admin Officer to keep operational and administrative workflows running efficiently across the portfolio. The position is structured, fast-moving, and especially busy during peak check-in periods, so it suits someone dependable, accurate, and capable of handling several tasks at once without losing track of details.

Key Responsibilities

• Handle guest check-ins and check-outs each day through the DTCM portal.
• Complete building check-in processing across the portfolio using property management portals.
• Share correct and timely check-in details with the team via Slack.
• Arrange AC servicing across all units on a six-month cycle.
• Organise periodic deep cleaning of furniture in all managed properties.
• Process the monthly DTCM tourism fee payment accurately and within deadlines.
• Enter incoming maintenance and cleaning invoices for initial review by senior management.
• Keep Property Finder availability updated across the portfolio on an ongoing basis.

Working Hours

The schedule is six days per week, from 8:30am to 6:30pm, and the role is based in the office in Dubai.

Requirements

• A bachelor’s degree in any field is required.
• Professional-level spoken and written English is essential.
• At least 2 years of experience in holiday homes, short-term rentals, or property management is needed.
• Previous use of Hostaway or a similar property management platform is expected.
• Strong working knowledge of Slack and Google Workspace, including Sheets, Docs, Gmail, and Drive, is required.
• You must be extremely organised and careful with details.
• The role requires the ability to juggle multiple priorities during busy periods, including up to 30 check-ins a day in peak season.
• You should be comfortable working with limited supervision and taking ownership of tasks.
• Professionalism, reliability, and consistency in communication are important.
• Knowledge of Dubai property or tourism regulations and DTCM procedures is preferred; training will be provided where necessary.
• Prior experience in a fast-paced administrative or operations role in Dubai is an advantage.

What We Offer

• A competitive salary based on experience.
• Full UAE employment visa sponsorship.
• An office-based role in Business Bay, Dubai.
• A stable long-term opportunity with a fast-growing premium property management company.
• Direct mentorship from a senior team member from the start.
• A clear growth path as the business expands to 100+ units.

Additional Information

This is a full-time, in-office position. The work is process-driven and may become especially demanding during high-volume check-in periods.