Accounts Receivable Specialist

About the Role and Company

Cloudera is a leading company empowering organizations to turn complex data into meaningful insights. Managing data volumes on par with the largest cloud providers, Cloudera supports top enterprises across numerous industries globally. Through continuous innovation driven by the open source community, Cloudera promotes digital transformation for the world's biggest businesses.

This opportunity is for an industrious Accounts Receivable Specialist to join Cloudera's Finance & Corporate Services team at their Cork, Ireland location. Reporting to the Team Lead Accounts Receivable, this hybrid-role focuses on collections, invoicing, and month-end accounting activities.

Key Responsibilities

• Reconcile customer accounts and generate statements of account regularly.
• Monitor accounts receivable subledger daily; issue timely payment reminders before due dates and follow up on overdue invoices.
• Communicate with customers via phone and email to address billing inquiries, requests, and disputes using appropriate methods depending on account type and region.
• Collaborate cross-functionally with teams such as Order Management, Sales Operations, and Sales to resolve invoice-related issues.
• Assist management on handling severely aged debts through review of Tesorio notes and coordinating internal team actions.
• Create and dispatch invoices using NetSuite through multiple delivery methods.
• Review customer contracts and vendor agreements to ensure accounts receivable activities comply with the agreed payment terms.
• Manage customer portal requirements including account setups in coordination with the Customer Forms team.
• Evaluate and authorize new customer account data entries within NetSuite.
• Adhere to company policies in approving and processing credit notes and work alongside Treasury for refunds.
• Contribute to month-end close procedures and support audit processes as required.
• Perform additional duties assigned by the Team Lead or Senior Manager.
• Ensure compliance with Cloudera’s internal policies and procedures in all tasks.

Candidate Profile

• Solid invoicing experience including credit memos and returns processing.
• Understanding of contractual documentation related to billing and payment terms.
• Excellent interpersonal and communication skills across diverse mediums including phone and video conferencing.
• Proactive in improving processes and systems.
• Strong analytical and problem-solving abilities.
• Knowledge of any foreign language is advantageous.
• Effective multitasking and prioritization skills.
• 2 to 3 years of experience in accounts receivable, billing, and collections.
• Bachelor’s degree in a relevant discipline or comparable experience.
• Familiarity with NetSuite software is beneficial.
• Proficiency in spreadsheet tools such as Excel or Google Sheets.

Benefits

• Generous paid time off allowances.
• Supportive work-life balance initiatives including Unplugged Days.
• Flexible policies allowing work from home arrangements.
• Programs focusing on mental and physical health.
• Reimbursement for phone and internet expenses.
• Opportunities for ongoing career growth and development.
• Comprehensive benefits package with competitive compensation.
• Paid time allocated for volunteering activities.
• Inclusion in Employee Resource Groups promoting community and support.

Equal Opportunity Employer Statement

Cloudera is committed to providing equal employment opportunities without discrimination and recognizes affirmative action obligations.