Accounts Receivable Officer

About the organisation

DBG Health is driven by a clear purpose: making better health, wellbeing, and beauty solutions more accessible to everyone. Headquartered in Melbourne and operating on a global scale, this privately owned business employs more than 1,500 people who work together to help people feel better, live well, and thrive.

The Operations division supports the wider business across technology, supply chain, finance, the PMO, and scientific affairs. It plays a key role in strengthening systems, governance, supply chain performance, and scientific quality so that each division can deliver strong outcomes for customers, partners, and patients.

About the role

The Accounts Receivable Officer will manage customer collections, keep account records accurate, and oversee credit-related activities. The position supports the finance function in meeting financial goals while also helping maintain positive relationships with customers.

Key duties

• Match customer payments to the correct accounts, resolve outstanding items, look into account differences, and make sure receipts are posted accurately.
• Calculate monthly provisions for bad debts and provide quarterly advice on accounts that may need to be written off.
• Review new customer credit requests, suggest suitable credit limits, and keep customer master records current and correct.
• Assist with internal and external audit requirements by gathering supporting information and answering questions promptly.
• Prepare balance sheet reconciliations, review variances, and work through reconciling items until they are fully resolved.
• Support reporting tasks, identify opportunities to improve processes, and contribute to automation efforts that increase accuracy and efficiency.

Experience and skills

• Strong analytical thinking and problem-solving ability, with confidence in researching and resolving finance-related issues.
• Excellent attention to detail and a strong focus on accuracy in reconciliations and reporting.
• Well-developed written, verbal, and listening communication skills, with the ability to work effectively with internal stakeholders.
• Advanced Excel capability, including formulas, VLOOKUPs, PivotTables, and data analysis tools, along with solid Microsoft Office 365 knowledge.
• Ability to work independently as well as collaborate closely within a small, high-performing team.
• At least 3 years of experience in accounts receivable or a comparable finance role, with a tertiary qualification in accounting or finance; CA/CPA study or qualification is an advantage. Experience with ERP systems such as Business Central and exposure to regulated sectors such as pharma or FMCG would be beneficial.

Benefits

• Employee discounts through the DBG Health Employee Shop on brands such as MCoBeauty, Esmi Skin Minerals, Nude by Nature, e.l.f. Cosmetics, Chemist's Own, and more.
• Access to wellbeing support services, including confidential 24/7 counselling, mental health assistance, financial coaching, and manager support.
• A friendly, values-led workplace within a fast-growing business that encourages learning, development, and internal career movement.
• The opportunity to work with a high level of autonomy in an environment that supports accountability, ownership, and personal achievement.
• Access to leadership development through the Bastas Academy for Health Leadership, in partnership with Melbourne Business School, plus mentoring and progression support through the DBG Health Leadership Academy.

Equal opportunity

The employer is committed to maintaining a safe and accessible workplace for all. Applications are welcomed from people of all cultural backgrounds, gender identities, sexual orientations, disabilities, and neurodiverse experiences. The organisation aims to build an inclusive and collaborative environment that reflects the communities it serves.