Account Strategist (B2B) - Donut Studios

About Donut Studios and New Engen

New Engen is a digital marketing agency focused on helping brands grow more intelligently by improving performance across the entire customer journey. Its work combines media, creative, analytics, influencer, and retail strategies to deliver campaigns built for impact.

Donut Studios is the company’s internal creative studio, built to produce platform-native digital content that performs strongly for ambitious brands. As part of New Engen’s broader set of specialized offerings, it supports fast-moving creative work that drives measurable results.

The team is made up of strategists, creators, copywriters, editors, designers, account managers, and other collaborators who value teamwork, humility, and purpose-driven execution.

Role Overview

The Account Strategist will manage the daily client relationship for a major enterprise account. This person will act as the main bridge between the client and internal teams, working closely with Project Management, Creative Strategy, and Production to keep communication clear, deliverables moving, and campaigns progressing smoothly.

This role is well suited to someone who enjoys relationship-building, problem-solving, and bringing order to a fast-paced creative environment.

What You Will Do

You will lead client communications, coordinate internal teams, and help ensure that creative work is delivered on time and to a high standard. The role involves managing multiple campaigns at once while keeping stakeholders aligned and informed.

• Act as the main everyday contact for the client, run meetings, share updates proactively, address issues as they arise, and strengthen the relationship through responsive communication.
• Convert client feedback, business goals, and shifting priorities into clear direction for Project Management, Creative Strategy, and Production.
• Track several active campaigns at the same time, work with the Project Manager to manage timelines, clear obstacles, and support on-time delivery.
• Oversee the production flow, including intake, kickoff, scheduling, approvals, and final handoff for copy, design, motion, and video assets.
• Check deliverables before client review to make sure they meet quality standards and align with requirements.
• Partner with Project Managers, Creative Strategists, designers, copywriters, and external production teams to resolve issues and keep work progressing efficiently.
• Spot delivery risks, staffing constraints, and process gaps early, then propose practical improvements before problems escalate.

Requirements

• At least 3 years of experience in client-facing account management, account strategy, or client services, ideally in a digital marketing, creative, or integrated agency.
• Background handling enterprise or B2B accounts, including work with multiple stakeholders and complex organizations.
• Solid understanding of creative production workflows such as intake, scheduling, approvals, and asset delivery.
• Ability to manage several simultaneous workstreams while staying organized, detail-oriented, and service-focused.
• Strong written and spoken communication skills, with the ability to turn complex information into clear action steps.
• Comfort using Asana or a similar project management tool, plus Google Workspace and other collaboration platforms.
• Strong attention to detail and a commitment to quality control and operational excellence.
• Ability to work independently in a fast-moving, collaborative setting while coordinating across multiple time zones.
• Must live in or work within the Pacific Time Zone.
• Experience with B2B technology, SaaS, cloud, or enterprise software clients is a plus.
• Familiarity with tools such as Frame.io, Airtable, Figma, Workfront, or Box is an added advantage.
• Prior experience supporting paid media, organic social, or large-scale content production programs is beneficial.
• Background in growth marketing or performance marketing is also helpful.

Perks and Benefits

• Medical, dental, and vision coverage, along with short-term and long-term disability and life/AD&D insurance.
• 401(k) plan with employer matching.
• Health savings account with employer contribution.
• Flexible vacation and PTO policy.
• Paid maternity and paternity leave.
• Paid holidays.
• Remote/flexible day schedule.
• Relaxed office culture.
• Fun team events and off-sites.

Compensation

The salary range for this role is $65,000 to $70,000 per year. Final base pay will depend on the candidate’s qualifications and experience, and the range applies to the labor market for the intended hiring location.

Work Location and Eligibility

This is a remote full-time role. New Engen supports distributed employees across the country, while also maintaining offices in Seattle, New York, and Northwest Arkansas.

Full-time hiring is currently available in Arkansas, California, Colorado, Florida, Georgia, Illinois, Michigan, Missouri, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, and Wisconsin.

Security and Hiring Notice

Applicants should be cautious of fraudulent job posts, consulting offers, or recruitment scams that request money or personal details. New Engen does not charge application, processing, or training fees at any point in the hiring process.

Authentic communication about this role will come only from the recruitment team through the ATS email flow, Greenhouse, and not through unsolicited text messages or the @newengen.online domain. If there is any doubt about a message’s authenticity, candidates should contact peopleteam@newengen.com before responding further.

The company emphasizes job-search safety and encourages anyone with concerns to verify communications directly.