Account Specialist

Role overview

This is a permanent, on-site position based in Windhoek, Namibia. The company operates as a supply chain and sales and merchandising partner with a fully integrated, temperature-controlled distribution network across Southern Africa. Its fleet includes multi-temperature vehicles that can serve frozen, chilled, and ambient products on one route.

The role is focused on turning service, performance, and costing information into actionable customer insights. You will analyze volume and value trends, monitor SLA performance, and identify opportunities to improve efficiency and customer profitability.

Relationship management

• Handle day-to-day operational queries with the customer’s relevant departments.
• Coordinate communication between the customer and internal teams such as Operations, Supply Chain, Finance, Administration, and especially Commercial.

Data analysis and performance reporting

• Track and report on service levels, including issues, recommended corrective actions, and solutions.
• Monitor overstock levels and prepare the required reports.
• Analyze sales and rate movements by category, product, and customer type.
• Review and summarize sales performance by customer.
• Manage product and category take-ons and exits, working with VSS and securing formal approvals.
• Maintain regular communication with VSS and Supply Chain so expectations are clearly shared and understood across functions.
• Collect SKU data and statistics from Supply Chain and study performance trends.
• Work with planning teams to track new products and prevent stock-outs.
• Monitor risky expiry stock together with planning.
• Assess slow-moving SKUs and take action with Planning and the Principal.
• Track customer and channel take-ons and exits, and review customer trends.
• Maintain the business review calendar and refresh the template before each meeting with next month’s sales and service-level analysis from demand forecasters.
• Conduct ongoing competitive market research.
• Contribute tactically to Principal/Vector projects such as vehicle turnaround time between depots and inbound service improvements.

Customer insight and profitability

• Spot opportunities for efficiency improvements and joint initiatives that strengthen both customer and Vector profitability.
• Relay customer requests to the relevant internal stakeholders.
• Provide research and data analysis for proposed projects.
• Partner with the Commercial team to assess project viability and develop relevant insights.

Reporting

• Prepare review packs for the Customer Manager and include monthly financial and performance insights.
• Compile and print reports requested by Principals and respond to ad hoc questions with useful analysis and explanations.
• Report on compliance levels for both Vector and Principals against SLA requirements.
• Escalate non-compliance findings to the appropriate Vector stakeholders.

Project management

• Lead, coordinate, and track key project deliverables.
• Apply strong problem-solving and collaboration abilities.
• Communicate effectively and manage stakeholders confidently.
• Handle several projects at once in a demanding, fast-moving environment.

Self-management and team support

• Take accountability for tasks and show strong self-management through planning, prioritization, and personal development.
• Ensure work quality and productivity remain consistently high and accurate.
• Escalate delays, missed deadlines, and related risks early, with suitable resolution steps.
• Support company values and help drive them in day-to-day work.
• Manage expectations of colleagues and clients through clear communication.
• Be willing to assist others and go beyond expectations to help the team achieve its targets.
• Support training and development for yourself and others by using available learning opportunities and contributing to new training solutions related to product costing, in collaboration with national training specialists.
• Take part in regular performance reviews and keep personal goals clear and realistic.
• Maintain awareness of the employee relations environment and help ensure corrective action is taken where needed in line with legislation and company policy.

Qualifications and experience

Applicants should have Matric and an undergraduate degree, with B.Com Logistics or a related qualification meeting the minimum requirement. A valid Code EB driver’s license is required. The role also calls for 2 to 3 years of experience in supply chain, customer experience, and commercial functions, along with customer relations exposure. Familiarity with sales and logistics execution processes, especially 3PL concepts, is important, as is understanding Vector’s business partners, processes, people, and key performance indicators, including their interdependencies and impact on profitability.

Skills and competencies

Strong verbal and written communication is essential, along with solid computer literacy in SAP MM, SAP BW, MS Office, and particularly Excel. The position also requires interpersonal strength, resilience under pressure, a proactive and solution-focused mindset, strong attention to detail, deadline discipline, and the ability to work effectively with people across all levels of the organization.

Employment equity and response timeframe

The employer supports employment equity and is committed to a diverse and inclusive workplace. Preference may be given to candidates from designated groups in line with the employment equity plan. If you do not receive feedback within 3 to 4 weeks after applying, your application should be considered unsuccessful on this occasion.