Account Manager-UN

About Airtel

Airtel was founded in 1995 and focuses on delivering reliable connectivity and expanding access to modern digital services. Its network footprint reaches close to 96% of India’s population and supports technologies such as 5G, IoT, IQ, and Airtel Black. The company also emphasizes responsible growth and an approach that balances business impact with environmental care.

What it’s like to work here

Airtel describes its culture around creating measurable impact, taking initiative early, and trying different career opportunities over time. Employees are encouraged to think big, take ownership of outcomes, and explore new ideas with the freedom to build broader experience.

• Limitless Impact: contribute to meaningful outcomes for both internal and external customers at scale.
• Limitless Ownership: take responsibility, challenge conventional ways of working, and act with confidence.
• Limitless Careers: experiment with ideas and career paths to deepen and widen your experience.

Role purpose

This position is focused on driving business growth within the assigned territory by selling and expanding data, voice, broadband, and fixed-line solutions. The account manager acts as the main interface between Airtel and the customer across all three business lines, while also working to improve customer market share and revenue market share in both existing and new accounts.

Reporting structure

The role reports to the Team Leader or Zonal Sales Manager.

Key responsibilities

• Develop and nurture strong, long-term customer relationships.
• Achieve the assigned revenue and business targets across data, voice, and fixed-line services.
• Identify and win new accounts for data, voice, and fixed-line offerings.
• Expand sales within current customers by cross-selling multiple products.
• Maintain a healthy sales pipeline across all three business lines with the right level of opportunity maturity.
• Track competitor activity and gather market intelligence.
• Negotiate terms and close deals or contracts to maximize business value.
• Ensure smooth and timely delivery of solutions aligned to client requirements.
• Coordinate with internal support teams to help resolve customer issues quickly and effectively.

Qualifications and experience

A graduate degree is required, with preference for candidates holding a B.Tech or B.E. The role calls for more than 2 years of relevant experience in B2B field sales.

Key interactions

• Internal teams: distribution, network, service, HR, and other support functions.
• External stakeholders: customers.

Skills and competencies

• Strong grasp of technology and telecom solutions
• Customer service orientation
• Key account planning and management
• Confidence in CXO-level conversations
• Commercial awareness and business judgement
• Creative and innovative thinking
• Analytical thinking
• Customer focus
• Collaboration and influencing skills
• Ownership mindset
• Learning agility
• Adaptability to change
• Execution discipline