Account Manager

Overview

We are seeking a talented mid-level Account Manager to serve as the vital link between our clients and creative teams. This role requires managing daily account health, ensuring projects progress smoothly, and delivering high-quality work on schedule and within budget. Our agency values ambitious, transformative creative output, so this position is not simply about passing along emails; it demands a deep understanding of both the creative product and client business to effectively advocate for work and push back when necessary.

About Bakery Agency

Based in Austin, TX, Bakery is a dynamic, independent creative and culture agency dedicated to igniting passion for exceptional products. Our prestigious client roster includes brands like Nike, Diageo, and Grillo's Pickles. We focus on embedding cultural significance and sparking desire at every market touchpoint, expanding brand fandom and aiding product success. Recognized as AdAge Small Agency of the Year in 2022, 2024, and 2025, we pride ourselves on impactful work.

Key Responsibilities

• Serve as the primary contact for assigned client accounts, nurturing strong, productive relationships.
• Collaborate closely with internal teams and external producers to steer projects seamlessly from ideation to completion, ensuring flawless execution of deliverables.
• Work with Data and Strategy teams to analyze existing business and consumer insights, transforming data into actionable opportunities.
• Establish and manage client budgets, resolve conflicts, ensure timely delivery of projects, draft creative briefs, and manage client payments.
• Coordinate alignment between client objectives and internal teams including strategy, data, creative, production, and media.
• Oversee contract management including renewals, and actively seek new opportunities beneficial to both clients and the agency.

Candidate Requirements

• Bachelor's degree or equivalent, with at least 3 years’ experience in an agency or similar setting.
• Demonstrable leadership in project management and client service roles.
• Background in advertising or campaign management with strategic knowledge of brand marketing.
• Proactive, results-driven mindset emphasizing outcomes over processes.
• Excellent organizational and time-management capabilities to control project budgets and timelines.
• Strong relationship-building skills with aptitude for teamwork and constructive conflict resolution.
• Competency in project planning tasks such as estimating and resource distribution.
• Ability to communicate client requirements clearly and manage scope-of-work documents effectively.
• Exceptional interpersonal, presentation, and negotiation skills.
• High-level executive communication skills, capable of confident presentations and reading audience cues.

Employee Benefits

• Comprehensive insurance coverage including medical, dental, and vision plans.
• 401(k) retirement plan with 3% employer match.
• Flexible unlimited Paid Time Off (PTO) policy.
• Opportunity for 2 weeks of Work From Anywhere (WFA).
• Thirteen weeks of paid maternity and paternity leave.
• Pet-friendly office environment.
• Annual stipend for creative development.
• Complimentary snacks, meals, and beverages.
• No requirement for time tracking.