Account Manager (m/w/d)

About PS Team GmbH

With over 35 years of experience mainly in managing vehicle fleets, PS Team GmbH is a growth-oriented company emphasizing innovation, efficiency, and sustainable development. We continually improve our business processes to deliver value to both clients and employees. To strengthen our Walluf, Hesse location team, we are seeking a dedicated and experienced Account Manager.

Key Responsibilities

• Serve as the primary liaison between clients and operational departments, acting as the main contact for assigned customers.
• Oversee daily customer operations and monitor ongoing service delivery.
• Maintain consistent communication with customers ensuring timely feedback.
• Compare service documents such as process logs and SLAs against daily operational performance and document any discrepancies.
• Identify, document, and process new customer requirements following company protocols.
• Organize and lead customer calls tailored to relevant topics and participants.
• Record minutes of customer meetings, distribute resulting tasks, and track their completion.
• Monitor daily processing statuses, analyze any irregularities internally, and proactively inform clients.
• Handle complaints by documenting, forwarding to responsible process owners, tracking progress, and updating customers.
• Ensure comprehensive CRM documentation for all customer interactions.
• Assist in preparing quality circles with the Key Account Manager and conduct on-site customer visits.

Candidate Profile

• Completed degree in business administration or an equivalent qualification.
• Substantial experience in account management roles.
• Proficient in CRM software usage.
• Excellent communication skills combined with assertiveness and a solutions-focused mindset.
• Fluent in German and good command of written and spoken English.

What We Offer

• A responsible role with significant freedom to shape your work.
• Flat hierarchies and swift decision-making processes.
• Competitive compensation package.
• Opportunities for personal and professional growth.
• Flexible working hours to support work-life balance.
• Comprehensive onboarding and training.
• A welcoming, friendly, and team-centered work culture.

Additional Information

Interested candidates should submit their applications including earliest possible start date and salary expectations in PDF format through our career portal. For preliminary questions, contact Ms. Elke Lohmann by phone.