Account Manager – Healthcare Services

About Annova Solutions

Annova Solutions is a prominent healthcare business process services provider supporting health plans, healthcare entities, and legal-support clients with offerings in Risk Adjustment, Record Retrieval, Coding, Audit, and Reporting. The company employs over 1,000 professionals across the US and India, enhancing client operational efficiency, quality, and outcomes through advanced technology solutions.

Role Overview

The organization is seeking a seasoned Senior Account Manager/Client Partner to oversee and expand a portfolio of strategic healthcare accounts within the US. This leadership, client-facing position involves establishing executive-level relationships, promoting growth across accounts, ensuring service excellence, and collaborating with offshore teams to accomplish client objectives.

Key Responsibilities

• Oversee and develop healthcare client accounts.
• Establish trusted partnerships with operational and executive stakeholders.
• Ensure high account performance, service quality, and customer satisfaction.
• Identify and pursue opportunities for expanding accounts, cross-selling, and increasing revenue.
• Lead contract renewals, pricing strategies, and commercial negotiations.
• Collaborate with delivery teams to guarantee fulfillment of client commitments.
• Serve as the client advocate internally and represent Annova externally.
• Monitor account health, identify risks, and seek business growth opportunities.

Qualifications

• 8 to 15 years of experience in Account Management, Client Services, Business Development, or Customer Success.
• At least 5 years in a senior client-facing capacity within Healthcare Services, Healthcare BPO, Payer Services, Risk Adjustment, Record Retrieval, or related sectors.
• Experience collaborating with US Health Plans, IPAs, ACOs, Healthcare Providers, or Healthcare Technology firms.
• Strong business acumen related to renewals, pricing, contracts, and revenue enhancement.
• Experience working alongside offshore delivery teams, ideally within India-based models.
• Excellent communication, relationship building, and stakeholder engagement skills.
• Bachelor’s degree or equivalent professional experience.
• Authorized to work in the United States.

Preferred Skills and Experience

• Background in Risk Adjustment, HEDIS, Medical Record Retrieval, Coding Operations, or Healthcare Data Management.
• Pre-existing connections within the healthcare payer sector.
• Proven ability to manage and grow multi-service client portfolios.
• Familiarity with AI-driven healthcare operations and digital transformation projects.

Why Work With Annova?

• Lead and expand critical healthcare client partnerships.
• Engage directly with senior leadership and key decision-makers.
• Join a dynamic, expanding healthcare-centric organization with robust delivery capabilities.
• Receive competitive pay with incentives based on performance.
• Contribute significantly within a rapidly growing environment.