Account Manager, EMEA (Eastern Europe/Middle East)

About the company

ThreatDown, the business unit of Malwarebytes, is focused on helping growing organizations stay protected from ransomware, malware, phishing, and AI-driven threats. Its security platform is designed to be reliable and easy to use, especially for lean IT teams that need strong protection without added complexity. The team is built around innovation, resilience, and helping businesses operate securely.

Role overview

The company is seeking an energetic, motivated, and articulate Account Manager based in Cork, Ireland. This role centers on renewals, partner engagement, and customer relationship management across the EMEA region, with particular focus on Eastern Europe and the Middle East. The position is geared toward protecting and expanding existing business by increasing retention, extending contract terms, and growing license coverage through upsell opportunities.

The role is suited to someone with direct sales experience in high-tech software, hardware, or related solutions, and someone comfortable operating in a fast-moving, high-growth environment.

Key focus areas

• Manage assigned client relationships end to end, with an emphasis on adoption, retention, and ongoing satisfaction.
• Drive monthly renewals and identify ways to expand account value.
• Spot and develop upsell opportunities across the customer base.
• Build trusted advisor relationships with clients and help them realize the value of the product and services.
• Prepare customers for advocacy and long-term partnership.
• Work with clients to define success measures and support them in reaching those goals.
• Handle incoming renewal and product-change questions or issues.
• Represent customer needs internally and coordinate across departments to resolve concerns.

Experience and skills needed

The ideal candidate brings at least 3 years of experience in Customer Success or Account Management, preferably in a SaaS setting. Strong communication, analytical thinking, and attention to detail are important, along with the ability to multitask and adapt priorities quickly. Success in demanding, high-pressure settings is valued, as is a consistent record of surpassing targets.

Familiarity with Salesforce is required, and the role benefits from a collaborative mindset balanced with self-direction. Experience working with larger clients is helpful. Arabic language ability is an advantage but not mandatory.

Compensation and benefits

The expected on-target earnings for this position are €70,000 to €75,000.

• Medical, dental, and vision insurance coverage
• Comprehensive time off policy
• Opportunity to contribute to meaningful cybersecurity work
• Supportive environment focused on growth, development, and enjoyment at work
• Employee referral bonus program

Legal and equal opportunity information

The company maintains an equal opportunity approach to employment and does not discriminate or tolerate harassment based on race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status related to public assistance. Employment practices covered by this policy include hiring, promotion, demotion, transfer, recruitment and advertising, selection, layoff, discipline, termination, compensation, and training, including apprenticeship. Reasonable accommodation will be provided for applicants and employees with disabilities whenever possible.