Account Executive (SaaS Customer Experience) - AU

About the Role

This opportunity is for a motivated Account Executive who can generate new business for a fast-growing Customer Experience SaaS platform. The role suits a salesperson who thrives in hunting for net-new accounts, working through complex deal cycles, and closing strategic opportunities. You will manage the complete sales journey, supported by guidance and coaching from experienced sales leaders.

Key Responsibilities

• Manage the entire new-business sales process, from outbound outreach and discovery to demonstration, value proposition development, negotiation, and closure.
• Create a strong and varied pipeline through targeted outbound activity and inventive prospecting.
• Run well-structured discovery calls that uncover customer challenges, measure business impact, and connect solutions to commercial outcomes.
• Apply the MEDDIC framework to qualify opportunities and move deals forward.
• Build customized value cases that show clear ROI and customer benefit.
• Deliver product demos that link platform capabilities to real customer problems.
• Work with several stakeholders involved in buying decisions.
• Keep CRM records accurate, maintain healthy deal data, and support reliable forecasting.
• Handle commercial negotiation and close contracts while safeguarding pricing discipline.
• Collaborate with marketing, product, and customer success teams to improve deal outcomes.

What Success Looks Like

• You consistently create pipeline instead of waiting for inbound opportunities.
• Your discovery conversations help customers gain useful insights and clarity.
• You can explain the financial return and business value of the solution with confidence.
• You are building capability around decision process, decision criteria, and champion identification.
• You maintain strong conversion rates through disciplined qualification.
• You are developing a record of winning multi-stakeholder SaaS deals.

Required Experience

• 2 to 4 years of B2B SaaS sales experience, ideally in Customer Experience, CX, or a related category.
• A proven history of achieving or exceeding quota in a new-business, hunter-focused role.
• Working knowledge of MEDDIC or MEDDPICC, with willingness to deepen expertise.
• Experience selling to SMB or mid-market customers.
• Strong outbound prospecting capability, including cold calling, email outreach, and social selling.
• Ability to conduct structured, outcome-driven discovery discussions.
• Excellent communication and storytelling skills.
• Experience with sales cycles lasting 1 to 3 months and 3 to 6 months.

Core Competencies

• Pipeline creation and territory development
• Clear communication at multiple organizational levels
• Business case building and ROI presentation
• Objection handling and negotiation
• Deal planning and stakeholder management
• CRM discipline and forecasting accuracy

Why Join Us

• A high-impact position with direct influence on company growth.
• Strong product-market fit in a business-critical Customer Experience category.
• A performance-oriented environment with significant earning potential.
• Coaching and mentorship from experienced Customer Experience sales leaders.
• A collaborative team culture that supports professional growth.

Compensation

• Competitive base salary plus uncapped commission.
• Accelerators for top performance.
• Equity participation where applicable.

Additional Information

This is a sales hunter position for someone who is driven, coachable, and eager to grow in CX SaaS. The role focuses on building new business, sharpening sales craft, and earning strong commissions in a high-growth team.