Account Director, Enterprise Business Unit

About the Role

The Account Director position within our Enterprise Business Unit involves leading major client accounts with a focus on driving measurable growth and strategic advisory. This is a full-time remote opportunity, ideally suitable for candidates based in Canada but not limited to that location.

Company Overview

We are a performance marketing agency renowned for collaborating with leading home improvement businesses across North America. Our expertise lies in full-funnel paid media strategies complemented by in-depth business consulting. Our reputation for outstanding service and results fuels our growth, which largely stems from client referrals and account expansion.

Primary Responsibilities

• Manage and serve as the chief strategic partner for up to 3 to 5 enterprise clients with monthly advertising budgets of $500K or more.
• Function as the executive adviser at the client’s leadership level, influencing performance and strategic alignment.
• Challenge conventional thinking and agency performance to enhance profitability and scalability.
• Lead comprehensive data-driven reviews, focusing on metrics like Return on Ad Spend (ROAS), cost per lead, conversion rates, and downstream sales metrics.
• Maintain proactive communication to anticipate client requirements and provide clear recommendations.
• Develop strong relationships with VP-level and C-suite executives based on trust and mutual respect.
• Drive account retention and revenue growth through forecasting and timely identification of upsell opportunities.
• Analyze marketing funnel performance across multiple channels and collaborate with analytics and media teams to align marketing outcomes with business goals.
• Produce actionable insights from complex data that empower executive decision-making.
• Lead cross-functional teams, including media, creative, conversion rate optimization, and analytics to ensure campaign success.
• Exemplify ownership mentality, proactive leadership, and clear communication to instill confidence.
• Oversee all client interactions, consistently delivering strategic progress and value through data-backed narratives.
• Build resources and tools to enable scalable and efficient delivery without awaiting direction.
• Coach and mentor account teams, refining processes, and contributing to the growth of the Enterprise Unit.

Candidate Profile

• A strategic leader who balances consultative poise with a performance marketing mindset, excelling under pressure.
• Proactive and accountable, taking initiative without waiting for instructions.
• Highly analytical with a strong commercial understanding, able to link data to business impacts intuitively.
• Assertive yet empathetic communicator who listens well and challenges thoughtfully.
• Composed under pressure, comfortable leading in dynamic, fast-paced environments.
• Coachability and a commitment to growth, welcoming feedback as development fuel.
• Natural leadership presence, cultivating trust and partnership with clients and teams.
• Hands-on builder, adept at creating clarity and structure amid ambiguity.

Qualifications

• Minimum 6 years of client-facing account leadership, including at least 4 years within performance marketing or agency roles.
• At least 2 years in supervisory or leadership positions.
• Experience managing large enterprise accounts with monthly spending exceeding $500,000, engaging with VP and C-suite levels.
• Strong command of paid digital media channels and interpreting comprehensive funnel performance data.
• Track record of successful client retention, upselling, and proactive account management.
• Excellent communication, storytelling, and presentation skills suited for executive-level environments.
• Bachelor’s degree in business, marketing, analytics, or an equivalent professional background.
• Self-motivated, curious, and able to thrive in fast-moving settings.
• Willingness and ability to travel quarterly to the United States for client engagements and industry events.
• Preferred: Experience in home improvement, home services, or lead generation sectors.

Compensation and Benefits

• Annual salary range between $120,000 and $150,000 plus performance bonuses.
• Flexible remote working setup with opportunities for onsite collaboration in Vaughan, Ontario.
• Comprehensive group benefits including medical, dental, vision, retirement plans with matching contributions.
• Provision of company MacBook and home office setup budget alongside company merchandise.
• Work Abroad Policy supporting remote work from different locations.
• Opportunity to lead and shape a high-achieving enterprise client success team.
• Inclusive culture focused on performance, accountability, collaboration, and respect.

Diversity and Inclusion

We value diverse skills and experiences and provide reasonable accommodations during recruitment. AI technologies may be used to ensure a fair and efficient candidate evaluation process.