Account and Customer Success Manager

Role Overview

Become part of Aristocrat as an Account and Customer Success Manager, playing a vital role in driving customer growth and satisfaction. Our purpose is to enrich lives through the delight of play, and we seek an individual committed to excellence and precision. This position offers a unique chance to manage a portfolio of assigned clients, ensuring their success and fostering lasting partnerships while acting as the primary liaison between customers and internal teams. You'll be instrumental in maintaining strong relationships and enhancing commercial outcomes within a dynamic, cooperative environment.

Key Responsibilities

• Serve as the principal contact for specific accounts, nurturing trust-based relationships.
• Maintain high customer satisfaction, retention, and advocacy by anticipating and addressing client needs proactively.
• Manage daily communications, coordinating among delivery, product, studio, operations, and finance teams.
• Oversee outstanding tasks and commitments to guarantee timely follow-up and assist in onboarding new customers.
• Spot upselling and growth potential, supporting discussions on renewals and expanding scopes.
• Track account performance through updates, reports, and internal briefings.
• Examine account data, trends, and customer feedback to foresee needs and concerns.
• Convert client needs into actionable internal requirements, aiding planning, forecasting, and roadmap alignment.
• Act as liaison between customers and AI teams to promote ongoing process enhancements.
• Disseminate insights and best practices within the team to foster a positive, collaborative culture.

Candidate Profile

• Demonstrates strong ownership and accountability; able to work autonomously and prioritize multiple tasks.
• Highly organized, methodical, and dependable with an analytical mindset and keen attention to detail.
• Excellent verbal and written communication skills, capable of building trust and long-lasting relationships.
• A collaborative team player with a passion for ensuring customer success.
• Proactive, inquisitive, and solution-oriented, thriving in complex and ambiguous environments.
• Experience in account management, customer success, or client-facing functions; expertise in complex products/services is advantageous.
• Skilled in data and reporting applications including Excel, BI tools, CRM systems, Monday.com, Salesforce, and Jira.
• Background in B2B, technology, gaming, or regulated sectors considered a plus.
• Proficiency in English required; additional language skills are beneficial.

Additional Information

This position provides an excellent pathway to grow into a senior account management role with significant influence over customer success and corporate growth.

About Aristocrat and Aristocrat Interactive

Aristocrat, headquartered in Australia, is a leading entertainment and content creation company leveraging technology to deliver top-tier mobile and casino games enjoyed globally by millions. The company operates through three business units: Aristocrat Gaming (regulated land-based gaming), Product Madness (social casino), and Aristocrat Interactive (regulated online real-money gaming). With more than 7,300 employees worldwide, Aristocrat is united under a mission to bring joy through play.

Aristocrat Interactive, established in 2024 by combining Anaxi and NeoGames businesses, is a leader in content and technology for online real-money gaming. It offers extensive services covering content, proprietary platforms, and areas such as iLottery, iGaming, and online sports betting.

Our commitment to diversity and inclusion is reflected in our values: Talent Unleashed, Collective Brilliance, Good Business, Good Citizen, and It’s All About the Player. We prohibit discrimination on any basis protected by law.

Travel Requirements

Travel up to 20% may be required.

Work Authorization

Currently, visa sponsorship is not available for this role. Applicants must have full authorization to work in the specified location without sponsorship.