Accommodation Assistant

About the Role

Killashee Hotel is committed to assembling talented hospitality professionals to deliver exceptional guest experiences. We seek driven individuals who embrace training and career development and thrive in a supportive work environment.

Key Requirements

• Availability to work flexible hours including Monday through Sunday
• Highly motivated with a positive mindset
• Organized, focused, and passionate about providing excellent customer service

Main Responsibilities

• Cleaning bedrooms, bathrooms, and public areas following company standards
• Servicing public spaces including reception, conference rooms, function rooms, and restrooms
• Checking fixtures and equipment in guest rooms and public areas, reporting any needed repairs to supervisors
• Handling general inquiries timely and escalating guest complaints to supervisors or management
• Managing lost property according to hotel policies
• Maintaining tidiness of departmental and storage areas at all times
• Maintaining regular communication with accommodation management regarding room status and cleanliness issues
• Adhering to all hotel policies, procedures, and standards of operation
• Presenting oneself professionally and following the dress code
• Reviewing and understanding all procedures outlined in the Accommodation Standards of Operation Manual

Why Join Us

• Opportunities for professional development through internal and external training programs
• Complimentary access to leisure center facilities including classes, sauna, jacuzzi, and swimming pool
• Employee discounts for stays at FBD Hotels & Resorts in Ireland and Spain
• Access to health and wellbeing support, including Employee Assistance Programme
• Discounted home, car, and travel insurance through FBD Insurance
• Free and secure on-site parking
• Provided nutritious meals and unlimited tea/coffee during shifts
• Employee referral incentive program
• Frequent team social events, from parties to sports and team building activities
• Flexible work schedules to promote work-life balance
• An inclusive, respectful, and positive team culture fostering cohesion and recognition
• Staff recognition programs celebrating achievements through monthly and quarterly awards

Our Values

We prioritize the guest experience and treat each other with respect. We operate as one cohesive team, encourage creative problem-solving, and uphold a proactive attitude with accountability.