Access to Care Advisor - UPMC Cleaboy

Role overview

The Access to Care Advisor will join an integrated UPMC healthcare team focused on making patient access simpler and smoother. In this role, you will support the Theatre Scheduling Team, where scheduling is treated as a vital operational function that helps hospital services run efficiently, supports patient care, and contributes to financial and strategic objectives.

Work location and employment details

This position is based at Cleaboy Business Office, Unit 4 in Waterford, County Waterford, Ireland. The role is permanent and onsite.

Key responsibilities

• Manage the registration, insurance validation, and scheduling process for inpatient, day case, and sideroom procedures across several specialties.
• Book patients in line with hospital scheduling policies and the clinical team’s assessment of urgency.
• Work out any excess, co-pay, or shortfall connected to a patient’s procedure.
• Contact patients about charges, self-pay pricing, payment options, and booking-related information.
• Keep current on the clinical requirements of each specialty so that bookings are arranged correctly.
• Coordinate with consultants, medical secretaries, and the pre-assessment team to ensure patients are successfully scheduled.
• Review theatre lists each day to spot gaps or overbookings and escalate issues to the clinical team when needed.
• Keep patients informed about procedure dates and help ensure they are properly prepared.
• Verify patient identity in line with hospital and accreditation requirements.
• Produce and update accurate scheduling records and reports, including data entry into theatre and patient administration systems.
• Identify and escalate any risks or delays that could affect patient safety.

Requirements

• Good knowledge of hospital processes, especially theatre or outpatient scheduling.
• Ability to handle detailed information, juggle multiple tasks, and meet deadlines.
• Fluency in English, both written and spoken.
• Eligibility to live and work in the EU.
• Strong people skills and the ability to build positive working relationships across different teams.
• Clear verbal and written communication skills.
• Strong analytical thinking and the ability to understand the consequences of decisions.
• Proven ability to prioritise work and stay effective under pressure and tight deadlines.
• Self-motivation with the ability to contribute both independently and as part of a team.
• Results-oriented approach with practical problem-solving ability.
• Previous administrative experience in a healthcare setting is preferred.
• Experience using patient administration systems such as IPMS is desirable.
• Strong administrative and organisational capability is desirable.
• Ability to communicate effectively with managers, consultant staff, colleagues, and patients is desirable.
• Comfort working in a fast-moving, customer-focused environment is desirable.
• Understanding of patient confidentiality is desirable.
• Ability to work well in a multidisciplinary team is desirable.

Perks and benefits

• Fully paid maternity and paternity leave for new parents.
• Competitive pension plan.
• Company-funded death-in-service benefit equal to 3 times salary.
• Critical illness cover for all employees up to age 66.
• Annual ACES performance and recognition programme.
• Enhanced annual leave, up to 27 days.
• Flexible working options to help balance work and family commitments.
• Opportunities for continued learning and career progression.

Additional information

Salary is listed as EUR 30,500.00 to EUR 45,878.00 per annum, based on a 39-hour week.

This role description reflects the main responsibilities of the position and may be reviewed as the needs of the organisation change.

Equal opportunity statement

UPMC is an equal opportunity employer and values diversity, with a commitment to maintaining an inclusive workplace for all employees.

About UPMC

UPMC is a global academic medical centre focused on people-centred care delivered close to home. With roots in Pittsburgh and a connection to the University of Pittsburgh Schools of the Health Sciences, UPMC combines clinical care, technology, research, and education to shape the future of health. Through UPMC International, the organisation operates hospitals and ambulatory care centres in Italy, Ireland, and Croatia, extending specialist services to more communities worldwide.

In Ireland, UPMC has delivered healthcare services in the South East since 2006. Its Irish network includes hospitals in Waterford, Dublin, Clane, and Kilkenny, as well as outpatient and specialty services in several locations across the country.