Academic Operations and Student Support Executive

About the Role

We are seeking an Academic Operations and Student Support Executive to oversee the efficient daily functioning of both online and offline classes at our academy. This position involves ensuring timely communication, managing student data, coordinating academic materials, and supporting in-person center operations.

Key Responsibilities

• Generate and distribute online class links and reminders promptly.
• Provide students with notes, detailed practice papers, worksheets, and other study materials.
• Professionally handle student inquiries via WhatsApp.
• Maintain and update comprehensive student records using Excel or Google Sheets.
• Create student identification records and manage associated documentation.
• Add enrolled students to appropriate WhatsApp groups and communities.
• Track attendance for both online and offline sessions.
• Coordinate with educators to obtain academic content including notes and worksheets.
• Schedule and share demonstration session links and send timely reminders.
• Keep accurate logs of demo sessions, enquiries, and syllabus completion status.
• Upload educational videos and academic resources as needed.
• Assist with day-to-day operations of the offline learning center.
• Maintain daily and weekly task trackers to ensure all duties are completed on schedule.

Requirements

• Graduate degree holder with at least 3 years of professional experience.
• Background in operations, student support, administration, customer service, coaching institutes, schools, or EdTech is preferred.
• Strong command of English with effective communication abilities.
• Proficient in MS Excel and Google Sheets.
• Familiar with WhatsApp, Zoom or Google Meet, and basic computer applications.
• Highly organized with the ability to multitask efficiently.
• Punctual, responsible, and detail-conscious.
• Experience in educational or coaching institute settings is advantageous.

Additional Information

Location: Ramamurthy Nagar, Bengaluru, Karnataka, India

Work Mode: On-site at the office

Employment Type: Full-time

Salary Range: INR 20,000 to 25,000 per month

The candidate should demonstrate ownership of responsibilities to ensure seamless handling of class links, student queries, academic materials, and operational duties without lapses.