Wedding Coordinator

About the Role

Virgin Voyages is on the lookout for a meticulous and highly organized Wedding Coordinator to enhance the growth and flawless delivery of our Weddings & Celebrations program. Collaborating closely with the Groups Planning & Delivery Lead, this role is pivotal in coordinating the planning, logistics, and event execution of onboard weddings, proposals, and celebratory experiences fleetwide.

As the program expands in revenue, participant volume, and operational complexity, this position plays a crucial operational support role in ensuring seamless event management and exceptional Sailor experiences across all planning phases. This opportunity is located at our Virgin Voyages Headquarters in Plantation, FL, where we adopt a hybrid work model—joining in person on Tuesdays through Thursdays and working remotely on Mondays and Fridays. Occasional travel may be necessary to assist with onboard event execution.

Key Responsibilities

• Oversee the operational planning and management of onboard wedding and celebration events across the fleet.
• Coordinate daily planning logistics and maintain timelines for weddings and proposal experiences.
• Maintain ongoing communication and follow-up with Sailors throughout their planning journey.
• Create, update, and share key operational documents including planning files, event schedules, guest manifests, venue specifications, and execution plans.
• Manage updates to event manifests and coordinate changes in bookings aligned with established procedures.
• Collaborate with shipboard and shoreside teams such as Hotel Operations, Entertainment, Food & Beverage, Sailor Services, Revenue, Circles, and Terminal Operations to guarantee smooth event execution.
• Organize venue logistics, setup needs, contingency plans, and operational readiness for weddings and special events.
• Facilitate coordination with entertainers and vendors concerning music, décor, and onboard event activations.
• Provide support during onboard event execution, addressing challenges to ensure flawless Sailor experiences.
• Maintain and update operational tracking systems and internal planning tools to ensure departmental alignment.
• Support the expansion of special voyages, proposal packages, and celebration programming within the Weddings program.
• Contribute to process documentation, workflow enhancements, and operational efficiency initiatives.
• Establish and nurture relationships with internal and external partners to uphold high service and execution standards.
• Participate in site inspections, ship visits, onboarding procedures, and operational walkthroughs as required.
• Assist in post-voyage reconciliation and follow-up with both shoreside and shipboard teams.
• Perform additional duties as assigned.

Qualifications & Required Skills

• Bachelor's degree is preferred but not mandatory.
• Exceptional verbal and written communication skills when liaising with internal stakeholders and external partners.
• Strong organizational aptitude with keen attention to detail.
• Capable of managing multiple projects simultaneously in dynamic, fast-paced environments.
• Effective problem-solving abilities with adaptability to operational changes.
• Professional demeanor with a strong focus on guest service excellence.
• Self-driven with consistent follow-through and accountability for tasks.
• Experience collaborating cross-functionally across various operational teams.
• Advanced skills in Google Workspace and/or Microsoft Office applications.
• Familiarity with project management and operational tracking software is advantageous.
• Experience with Seaware software is preferred.
• Background in cruises, hospitality, events, weddings, or group operations is highly desirable.
• Willingness to travel as needed to support onboard operations.

Company Culture & Additional Information

We value personality as much as skills. We seek individuals who are insightful, proactive, intuitive, passionate, and well-respected colleagues who make things happen. Virgin Voyages is proud to be an Equal Opportunity Employer, welcoming applicants from all backgrounds including differences in sex, race, disability, age, sexual orientation, gender identity, religion, marital status, and more. We foster an inclusive atmosphere to enable everyone to perform their best.