Vice President, Customer Security & Trust

About Saviynt

Saviynt offers an AI-enhanced identity platform that governs access for both humans and systems across an organization's applications, data, and business workflows. Renowned for protecting digital assets, enhancing operational efficiency, and reducing compliance costs, Saviynt supports leading enterprises globally in securely adopting and utilizing AI technologies.

Role Overview

The Vice President of Customer Security & Trust is a senior leadership role that acts as the primary security representative in interactions with potential and existing clients. This position collaborates cross-functionally with Sales, Product, Engineering, Legal, and Compliance teams to facilitate technical security discussions, provide due diligence support, and strengthen customer trust in the company's security framework, controls, and operational robustness.

Key Responsibilities

• Lead security engagements including detailed security reviews, architectural assessments, due diligence, and executive briefings for customers and prospects.
• Convey the company's security architecture, threat mitigation strategies, controls, and risk management methods encompassing cloud, application, data, and identity domains.
• Manage technical security dialogue during initial procurement phases addressing key concerns around confidentiality, integrity, availability, privacy, and compliance adherence.
• Support Sales and Customer Success teams by proactively resolving security questions to expedite deal closures and foster trust.
• Serve as a liaison between customers and internal teams (security, engineering, product) ensuring clarity on requirements, risk assessment, and roadmap synchronization.
• Maintain comprehensive knowledge of the company’s security infrastructure, tools, procedures, and incident response capabilities to deliver consistent and precise communication.
• Represent Saviynt's security program in penetration testing negotiations, third-party audits, and assurance reviews.
• Contribute to enhancing customer-facing security documentation including whitepapers, diagrams, trust documents, and FAQs.
• Monitor evolving customer security needs, regulatory requirements, and industry best practices to shape security strategies and messaging.

Qualifications and Experience

• Minimum of 12 years in information security with deep expertise in Security Architecture, Cloud Security, Application Security, and Regulatory Compliance.
• Proven track record of conducting advanced technical security discussions with customers, auditors, and regulatory bodies.
• Strong proficiency in modern security architecture including cloud environments such as AWS, Azure, or GCP, SaaS platforms, APIs, and distributed systems.
• In-depth knowledge of identity and access management, encryption, network and application security, monitoring and logging, and incident response techniques.
• Hands-on familiarity with key security standards and frameworks like ISO 27001, SOC 2, NIST, CSA CCM, and privacy regulations such as GDPR.
• Ability to distill complex technical concepts into accessible explanations tailored for both technical and non-technical stakeholders.
• Excellent communication skills and strong presence in executive-level interactions.

Preferred Skills

• Experience in customer-facing security roles such as Customer Security Architect, Security Assurance, or Trust Office functions.
• Industry security certifications like CISSP, CCSP, CISM, or cloud security credentials from AWS/Azure are advantageous but not mandatory.
• Familiarity collaborating with legal, compliance, and privacy teams on customer assurance matters.

Additional Information

This role is integral to fostering customer trust by providing transparent insights into the company's security controls and their practical implementation. The position demands high credibility, technical depth, and excellent communication to positively influence customer confidence and fuel business expansion.

Upon hiring, the candidate will undergo security and privacy literacy training initially and annually thereafter. They will also be required to review and comply with various company policies, including but not limited to Data Classification, Incident Response, Business Continuity, Mobile Device Policy, Access Control, Personnel Security, and Privacy policies.

Equal Opportunity Employer: Saviynt embraces diversity and inclusion, ensuring equal employment opportunities irrespective of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Use of AI in Hiring: The company may employ AI tools to assist in application review and candidate assessment; however, all final hiring decisions are conducted by human professionals. Interested candidates can inquire about data processing policies.

About Working at Saviynt

Saviynt is a thriving Platform as a Service company focused on Identity Authority technology that protects and powers organizations worldwide. Employees enjoy challenging and rewarding work that influences customers directly within an encouraging and supportive work culture. This is ideal for resilient professionals keen to thrive in a dynamic environment.